WAITLIST & RESALE INFO

Missed your chance at passes before they sold out? Don’t worry, you still have options through the Waitlist.

Resale is currently not available.

WAITLIST

OVERVIEW:

The Official Waitlist is a place for fans to wait for official passes to become available directly from the Festival. These passes may become available at any point prior to the event.

Start by paying a refundable deposit to hold your place on the waitlist for the items you wish to purchase. As passes become available, your waitlist order will be automatically processed. If we are able to process your order, your deposit will be applied to the total.

Orders are filled “first come, first served”.
There is no way to see your place in line.
Completing a waitlist request DOES NOT guarantee passes or camping for the event and are subject to availability.
Deposit will be refunded if order is not fulfilled.
You can cancel your waitlist request at any time.
Joining a waitlist does not guarantee fulfillment.

How To Join The Waitlist

Step 1

Simply click “Join Waitlist” to get started.
step 2

Select from available pass options/types.
step 3

Your selected payment method will be charged automatically if/once your waitlist request becomes fulfilled.
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Join The Waitlist

Additional Waitlist Info & FAQs

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PRICING & DEPOSITS
- Waitlist pricing for items is 'dynamic' and adjusts according to market supply & demand.
- Your waitlist order total will display based on your selected items.
- Once you submit your request your price will not change.
- If your waitlist request becomes fulfilled your selected payment method will be charged automatically the remaining balance of your order.
- Each waitlist item type requires a $15 deposit.
- If your order is fulfilled, your deposit will apply to the order total.
- If your order can’t be filled, your deposit will be refunded 7–10 days after the festival concludes.
- There are no payment plan options for waitlist orders.
CHECKING ORDER STATUS & NOTIFICATIONS
If your order is fulfilled, you’ll be sent a confirmation email from AXS.
- Be sure to check your order status on FanAccount!
- Stagecoach/AXS is not responsible for failed, blocked, misdelivered or bounced email delivery.
- It's your responsibility to make sure your payment method is valid & has sufficient funds and not be expired.
- Credit card is recommended over debit card.
- Your bank or card issuer may decline the charge as a security or fraud precaution. If this happens, confirming the purchase with your bank afterward will not reverse the failed charge attempt. We recommend contacting your bank or card issuer in advance to let them know you are expecting a charge from AXS.
  - There is no notification upon a failed charge attempt.
- Failed charge attempts may or may not be tried again at a later date. You will lose your place in line. You may lose your chance for fulfillment.
WAITLIST REQUEST CANCELLATION
- To leave the waitlist, cancel your request(s) via FanAccount.
- You must cancel any request you do not want fulfilled.
- There are no reversals of orders filled.
IMPORTANT DETAILS & REMINDERS
- Don’t sign up multiple times for the same item, it will not improve your odds.
- There are strict order limits. Review the rules to ensure your order is not canceled.
- Your order will be filled only if inventory is available for every item in your order.
- All sales are final. Orders cannot be canceled or changed once they’re processed.
RESORT LIMITS

*Limit (5) Lot 8 or Lot 5 reserved OR (1) lot 10, Lot 4B, lot 7 OR (4) Lake Eldorado or (2) La Campana or (1) Car Camping site per billing, household or customer ticketing account. Exceeding the limit may result in order cancellation at any time, without notice.
WAITLIST / ORDER SUPPORT / HELP

For help with your Waitlist request/order, please contact
AXS order support.
Live Chat Available!
Mon - Fri: 8am-10pm CST
Sat & Sun: 12pm-10pm CST