x
Passes
Getting Your Order
Shipping Info
Due to recent developments of COVID-19, shipments and wristband activations have been temporarily halted.
Information & dates on this page will be updated in the coming months.
If you have already received your wristbands, please hang onto them and do not put them on.
Wristbands attributed to cancelled/refunded orders will be deactivated and voided.
Orders will not be re-shipped or shipped twice under any circumstances.
Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $10 up until our shipment cut off. Exceptions may apply. Absolutely no name changes allowed. Order must have arrived back to shipping sender.
Orders unable to be delivered under any other circumstances (e.g., lost, stolen, errors, forgot something, alien abduction, dog scared the postman, wrong address, etc.) must be picked up at Will Call by the person whose name is on the original order. No exceptions.
$10 for Domestic Shipping.
$25 for all International shipping.
International customers will have the option to choose Will Call at time of purchase.
For international travelers, we recommend choosing the Will Call option if you intend to travel prior to TBD.
Shipping will resume in TBD and will take a few weeks to complete.
Stagecoach we will be shipping via UPS Mail Innovations*.
Signature is not required for delivery.
An email with tracking information will be generated and emailed to you when your order is packed.
Separately placed orders are shipped separately. Remember, it will take a few weeks to get all the orders out.
The last day to update your shipping address is TBD. If your order has not shipped and you have an inquiry about your shipping address, please inquire with Festival Ticketing Support or Festicket Support (international ticketing partner).
For help updating your shipping address, please review “How to update your shipping address” and/or contact Ticket Purchase Support
The last day to update your shipping address is TBD. If your order has not shipped and you have an inquiry about your shipping address, contact Festival Ticketing Support or Festicket Support (international ticketing partner).
Last day to place an order to be shipped is TBD for domestic and TBD for international.
If you have not received your order by TBD, please contact Ticket Purchase Support.
Festival passes will be shipped in one complimentary commemorative box per order (not per pass or wristband). The condition of the box is not guaranteed. Commemorative box and packaging is not considered part of the order and not utilized for non-admission items including Resort passes ordered separately.
*subject to change
Box Office / Will Call Info
Indian Wells Tennis Garden
78200 Miles Ave
Indian Wells, CA 92210
Stagecoach 2020 - BOX OFFICE DAYS/TIMES*
WED 10/21: 9am-7pm
THU 10/22: 9am-10pm
FRI 10/23: 9am-9pm
SAT 10/24: 9pam-6pm
SUN 10/25: 10am-5pm
*Subject to change
Go to Will Call first if you are picking up your passes.
Do not attempt to arrive at the festival site before your passes are in your possession. You will be turned away.
Passes at Will Call must be picked up by the person whose name appears on the original order. No name changes allowed!
Government-issued photo ID, credit card used for the order and order confirmation email are required for Will Call pick up.
Free parking is available at the Indian Wells Tennis Garden. However, no overnight parking is allowed.
Festival Updates
MORE COMING SOON
Check back later for more updates on Stagecoach Festival 2020
Produced by Goldenvoice