Getting Your Order

Shipping Info

Due to recent developments of COVID-19, shipments and wristband activations have been temporarily halted.
Information & dates on this page will be updated in the coming months.
If you have already received your wristbands, please hang onto them and do not put them on.
Wristbands attributed to cancelled/refunded orders will be deactivated and voided.
Orders will not be re-shipped or shipped twice under any circumstances.
Shipments “Returned to Sender” may choose a one-time reshipment offer for a fee of $10 up until our shipment cut off. Exceptions may apply. Absolutely no name changes allowed. Order must have arrived back to shipping sender.
Orders unable to be delivered under any other circumstances (e.g., lost, stolen, errors, forgot something, alien abduction, dog scared the postman, wrong address, etc.) must be picked up at Will Call by the person whose name is on the original order. No exceptions.
$10 for Domestic Shipping.
$25 for all International shipping.
International customers will have the option to choose Will Call at time of purchase.
For international travelers, we recommend choosing the Will Call option if you intend to travel prior to TBD.
Shipping will resume in TBD and will take a few weeks to complete.
Stagecoach we will be shipping via UPS Mail Innovations*.
Signature is not required for delivery.
An email with tracking information will be generated and emailed to you when your order is packed.
Separately placed orders are shipped separately. Remember, it will take a few weeks to get all the orders out.
The last day to update your shipping address is TBD. If your order has not shipped and you have an inquiry about your shipping address, please inquire with Festival Ticketing Support or Festicket Support (international ticketing partner).
For help updating your shipping address, please review “How to update your shipping address” and/or contact Ticket Purchase Support
The last day to update your shipping address is TBD. If your order has not shipped and you have an inquiry about your shipping address, contact Festival Ticketing Support or Festicket Support (international ticketing partner).
Last day to place an order to be shipped is TBD for domestic and TBD for international.
If you have not received your order by TBD, please contact Ticket Purchase Support.
Festival passes will be shipped in one complimentary commemorative box per order (not per pass or wristband). The condition of the box is not guaranteed. Commemorative box and packaging is not considered part of the order and not utilized for non-admission items including Resort passes ordered separately.

*subject to change

Box Office / Will Call Info

Indian Wells Tennis Garden
78200 Miles Ave
Indian Wells, CA 92210

Stagecoach 2020 - BOX OFFICE DAYS/TIMES*
WED 10/21: 9am-7pm
THU 10/22: 9am-10pm
FRI 10/23: 9am-9pm
SAT 10/24: 9pam-6pm
SUN 10/25: 10am-5pm
*Subject to change

Go to Will Call first if you are picking up your passes.
Do not attempt to arrive at the festival site before your passes are in your possession. You will be turned away.
Passes at Will Call must be picked up by the person whose name appears on the original order. No name changes allowed!
Government-issued photo ID, credit card used for the order and order confirmation email are required for Will Call pick up.
Free parking is available at the Indian Wells Tennis Garden. However, no overnight parking is allowed.
Festival Updates


Kick off your boots & enjoy Stagecouch weekend. Live performances, Q+A’s, and dance challenges will be streaming live from SiriusXM and the @Stagecoach Instagram, to your home sweet home.

Half-Pint Hootenanny

Cool off while enjoying fun and activities that will amuse kids & adults alike. Open 10am to 7pm daily!


Discover new & vintage fashion, unique 1-of-a-kind western wear + cool down with a cocktail while watching live music on the Horseshoe stage.

Lake Eldorado

Yeehaw for more camping options! Hang your hat in one of the new 2 person lodges or 4 person tents on Lake Eldorado.

Lockers on sale

Reserve in advance. Store extra clothing so you’re prepared for hot desert days and chilly desert nights.

Orville Peck

Stagecoach Spotlight – check out all of the tour dates!

Dance & Win Tix

Yee Haw! Show off your dancing skills for a chance to dance your way onto the Stagecoach HonkyTonk Dance Team.

Shipping soon!

The last day to update your shipping address is Feb. 5. Visit "Getting your Order" for all the details.

Ready to Stagecoach?

Time to turn up and throw down with Thomas Rhett, Carrie Underwood, Eric Church and the rest of the gang April 24-26.

Travel Packages Available

Take planning out of the Stagecoach equation by bundling festival passes with local hotel accommodations and shuttle transportation.

The Safari Campground Is Back!

Reserve a furnished tent or pull up in your own RV and get ready to slip on down to your very own private camping oasis.

2020 Dates Announced

Ready for another round? Save the dates Friday April 24th through Sunday April 26th 2020


Check back later for more updates on Stagecoach Festival 2020