Refund Update

All 2020 passes will be honored in 2021. Current pass holders will be sent an email by the end of day Monday June 15 with further instructions to request a refund or to roll over to next year. If you have not received an email yet, please reference FAQS below.

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Will the 2020 lineup be the same for 2021?

The lineup will be different. We look forward to sharing our new lineup and more information.

How do I receive a refund if I cannot attend the new April 2021 dates?

Current pass holders will be sent an email by the end of day on Monday, June 15 with further instructions to request a refund or to roll over to next year. If you are unable to locate the refund email, please reference FAQ below.

I did not receive an email with refund information. What do I do?

If you're unable to locate the refund email sent by the ticketing company on June 15, check your spam/junk email folder. If you can still not locate, contact them directly to inquire, their contact info below. They can help you manually with your refund request. Your patience is appreciated.

Festival Ticketing / Elevate Tickets
Submit an online support ticket <- Please use this form to contact them and scroll all the way down to complete.

Please visit here if you need to contact them for further assistance. These are mostly International orders, but some domestic use too.

Please visit here for any Fan To Fan exchange, wait list, or Lyte orders.

How long will it take for me to receive my refund?

Refunds will take up to 30 days to process after the request has been made.

I bought insurance, how do I get refunded for that?

Allianz Global Assistance
Claims Dept. #: 800-334-7525
Main Line Phone #: 1-866-884-3556

I no longer have the credit card used for purchase, how do I update to get my refund?

Please reach out to support@festivalticketing.com if you no longer have the credit card used for purchase.

I already received my wristbands, will they still work in 2021? Do I need to send them back if I am getting a refund for 2020?

All 2020 wristbands are void. Stay tuned for updated 2021 shipping information when the new 2021 website is launched. You do not need to send them back.

What is the RV Renewal policy for refunded or rolled over Stagecoach passes?

RV Renewal Customers that would like a refund will still have an option to renew for 2021.

Festival Updates


Kick off your boots & enjoy Stagecouch weekend. Live performances, Q+A’s, and dance challenges will be streaming live from SiriusXM and the @Stagecoach Instagram, to your home sweet home.

Half-Pint Hootenanny

Cool off while enjoying fun and activities that will amuse kids & adults alike. Open 10am to 7pm daily!


Discover new & vintage fashion, unique 1-of-a-kind western wear + cool down with a cocktail while watching live music on the Horseshoe stage.

Lake Eldorado

Yeehaw for more camping options! Hang your hat in one of the new 2 person lodges or 4 person tents on Lake Eldorado.

Lockers on sale

Reserve in advance. Store extra clothing so you’re prepared for hot desert days and chilly desert nights.

Orville Peck

Stagecoach Spotlight – check out all of the tour dates!

Dance & Win Tix

Yee Haw! Show off your dancing skills for a chance to dance your way onto the Stagecoach HonkyTonk Dance Team.

Shipping soon!

The last day to update your shipping address is Feb. 5. Visit "Getting your Order" for all the details.

Ready to Stagecoach?

Time to turn up and throw down with Thomas Rhett, Carrie Underwood, Eric Church and the rest of the gang April 24-26.

Travel Packages Available

Take planning out of the Stagecoach equation by bundling festival passes with local hotel accommodations and shuttle transportation.

The Safari Campground Is Back!

Reserve a furnished tent or pull up in your own RV and get ready to slip on down to your very own private camping oasis.

2020 Dates Announced

Ready for another round? Save the dates Friday April 24th through Sunday April 26th 2020


Check back later for more updates on Stagecoach Festival 2020