Refund Update

The lineup will be different. We look forward to sharing our new lineup and more information.

Current pass holders will be sent an email by the end of day on Monday, June 15 with further instructions to request a refund or to roll over to next year. If you are unable to locate the refund email, please reference FAQ below.

If you're unable to locate the refund email sent by the ticketing company on June 15, check your spam/junk email folder. If you can still not locate, contact them directly to inquire, their contact info below. They can help you manually with your refund request. Your patience is appreciated.

Festival Ticketing / Elevate Tickets
Submit an online support ticket <- Please use this form to contact them and scroll all the way down to complete.

FESTICKET
Please visit here if you need to contact them for further assistance. These are mostly International orders, but some domestic use too.

LYTE - FAN TO FAN - WAITLIST
Please visit here for any Fan To Fan exchange, wait list, or Lyte orders.

Refunds will take up to 30 days to process after the request has been made.

Allianz Global Assistance
Claims Dept. #: 800-334-7525
Main Line Phone #: 1-866-884-3556
customerservice@allianzassistance.com

Please reach out to support@festivalticketing.com if you no longer have the credit card used for purchase.

All 2020 wristbands are void. Stay tuned for updated 2021 shipping information when the new 2021 website is launched. You do not need to send them back.

RV Renewal Customers that would like a refund will still have an option to renew for 2021.