FREQUENTLY ASKED QUESTIONS

Please email info@stagecoachfestival.com with any questions not addressed on this website.

AXS Order Support

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

Day Parking opens at 9am on festival days. Venue gates open at 12pm (noon). Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Busiest time with the longest wait is usually 4pm-7pm on Friday and Saturday—expect delays.

*All times are subject to change.

Yes. Set times will be posted on our website before the festival. Times will also be in the Stagecoach App.

Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken. Please visit our Health & Safety page.

Click here for the Coachella Valley 10-day weather forecast.

Please visit our Contact Page, and look under Press Inquiries.

Please visit our contact page for more information.

You can visit our company job listings here. We appreciate your interest.

Allowed:

Not Allowed:

No. The Stagecoach Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).

Yes. Please visit our Lockers page for details.

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations to be shared closer to the show, please check back.)

Check festival maps for medical locations.

In 2024, we’re accepting credit cards, and we’re thrilled to have American Express as our official payment partner.

Only credit or debit card accepted at Food & Beverage and official Merchandise locations.

Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG YES! We have over 300 fully flushable toilets and sinks along with hundreds more regularly cleaned porta potties.

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

Sorry, no umbrellas that block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either, right?

You can bring a small parasol as long as you are courteous to other festival goers. Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo not metal and water resistant material. If it falls into the dimensions of 23" long / 32" wide opened it's good. Also must be non-metal stemmed handle and scoping pole. Lightweight wood such as bamboo is ok.

All medical prescriptions must be in their original containers with labels that match the holder’s legal ID.

Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.

All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.

Yes, Naloxone is permitted for personal use.

A medium backpack should be no bigger than 18″ tall, 13″ wide and 8″ thick packed. Bags will have to fit into a box of that size (similar to the system used at airports). If your bag doesn’t fit in the box, it won’t be allowed inside the venue.

Any camera with a removable/detachable lens.

Don’t give up. Our friends at Valley Music Travel provide official Travel Packages for Stagecoach, bundling Festival Passes with hotel accommodations and roundtrip shuttle transportation.

Please contact Valley Music Travel directly for all your Hotel Package, Shuttle or Safari camping questions.

888-833-1031
10AM – 6PM ET, Monday - Friday

info@valleymusictravel.com

There will be a tow truck and AAA standing by. Please visit the nearest info kiosk.

If you are taking public transit, the nearest bus stop is in downtown Indio, about 3 miles from the venue. However, Valley Music Travel sells our Any Line Shuttle Passes to bring you on site all weekend. CLICK HERE for info.

The closest gas stations are both located on Hwy 111 at Monroe St. and Jefferson St. (approximately 3.6 miles away).

The friend & family pick up/drop off point is located near Avenue 52 and Madison St. Please refer to festival maps released before the event for exact location.

Motorcycle parking is located in the same lot as ADA. Do not park in such a way that takes up an entire space for a single motorcycle.

Yes! Check the Parking Map posted a few days before the festival for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

Yes. We recommend that you try here.

AXS Order Support

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

The last day to update your shipping address is March 14, 2024.

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

For help with your order/account, please contact AXS order support:
https://support.axs.com/

Mon - Fri: 8am-10pm CST
Sat - Sun: 12pm-10pm CST

Live Chat available.

If you purchased insurance on your order please contact Covered Genius to inquire.

Premium Seating gives all fans safe and easy access to high demand seated passes at market driven prices. The price varies, adjusting according to supply & demand and are not resale tickets. Premium Seats are sold directly by Stagecoach through AXS and are guaranteed by the festival.

Premium Seat prices are adjusted according to customer demand and the number of passes still available, similar to how airline tickets and hotel rooms are sold. This allows customers direct access to guaranteed seats at prices that are closer to their true value.

Premium Seats for each pass type do not include extra amenities on top of what is listed within each description.

AXS Premium Seats customer support is standing by for you. Visit support.axs.com and they will get right back to you. You can also call 7 days a week 8:00am-10:00pm CST at 888-929-7849. For more details and FAQs on Premium Seating, please click here.

Both are located inside the venue. We will post a 2024 map to show you the exact location or you can head to an info kiosk for directions. They’ll also be available in the mobile app.

We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation on site as well.

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@stagecoachfestival.com

Please download your mobile ticket on your device ahead of time (and add to your Apple Wallet if applicable). If you forget your mobile ticket, our staff can check your name and order in our system.

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

Let’s use the Medium Locker as an example. The ticketing company charges $55. You bring the scannable ticket to locker check-in. You tell our staff what your combination is, they write it down and set up the combo lock for you and you’re on your way to use the locker. When you return the combo lock to us you immediately receive $10 cash back. Your net total cost for the Medium Locker for three days is $45. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past many years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute.

Yes! Please reach out to us by email at lockers@stagecoachfestival.com by the Friday before your festival weekend. We’d love to give another fan the opportunity to store their belongings.

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Yes, we’ve got you covered.

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

No. You set your own combination.

Here’s Why:

All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.