Day Parking opens at 9am on festival days. The Terrace opens around 10am. Venue gates open at 12pm (noon). Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Busiest time with the longest wait is usually 4pm-6pm on Friday and Saturday—expect delays.
*All times are subject to change.
Yes. Set times will be posted on our website a couple of days before the festival. Times will also be in the Stagecoach App and in the Festival Guide available at the venue.
Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken.
No. The Stagecoach Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).
There will be locker rentals available to rent at the festival. Please check back in late January.
Recently give birth? Need a place to pump and store? We got mom’s covered! B.Y.O.P. (Bring Your Own Pump) to any one of the main medical tents for a private place to pump. All locations have AC power for electric pumps as well as washing stations with soap and sanitizing wipes. Refrigeration and freezer capabilities will be available at the location near the ginormous shade structure in the lobby, or in the Resort if you’re camping on site.
All vendors accept cash and most accept credit and debit cards. ATMs are available inside the venue and in The Resort.
Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.
OMG YES! We have over 300 fully flushable toilets and sinks along with hundreds more regularly cleaned porta potties.
Yes, there will free bathrooms and showers available in separate male, female and all gender trailers (with individual privacy). Full private handicap facilities also available for patrons wearing ADA Wristbands.
Sorry, no umbrellas that block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either, right?
You can bring a small parasol as long as your courteous to other festival goers. The difference is a parasol is meant to block the sun. An umbrella is to protect from rain.
All medical prescriptions must be in their original containers with labels that match the holder’s legal ID.
Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.
All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.
A medium backpack should be no bigger than 18″ tall, 13″ wide and 8″ thick packed. Bags will have to fit into a box of that size (similar to the system used at airports). If your bag doesn’t fit in the box, it won’t be allowed inside the venue.
Any camera with a removable/detachable lens.
Travel Packages bundle festival admission with hotel accommodations for two or four guests, plus roundtrip shuttle transportation between your hotel and the festival grounds. Visit Valley Music Travel for full details and to book an official Stagecoach Travel Package.
There will be a tow truck and AAA standing by.
If you are taking public transit, the nearest bus stop is in downtown Indio, about 3 miles from the venue. However, Valley Music Travel sells our Any Line Shuttle Passes to bring you on site all weekend. CLICK HERE for info.
The closest gas stations are both located on Hwy 111 at Monroe St. and Jefferson St. (approximately 3.6 miles away).
The friend & family pick up/drop off point is located near Avenue 52 and Madison St. Please refer to festival maps released before the event for exact location.
Yes! Check the Parking Map posted a few days before the festival for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.
Yes, Festicket is our international ticketing partner. All passes bought through Festicket are 100% valid.
There are far more people trying to buy passes than there are passes available. When that is the case we have to payout over face value to people returning their passes. Prices through Lyte’s Fan-To-Fan Exchange are always better than prices on unofficial resale sites and all tickets sold through the Exchange are 100% guaranteed.
Wait time depends on availability but you can monitor your place in line to see how close you are to getting passes. Hang in there! Lyte has been able to fill up to 98% of requests for other big events. Ticket returns pick up the most in the last month. That’s when the line really starts moving.
If there is no waitlist for tickets there are no other fans with whom to exchange. For now you can sign up and we will notify you once your pass type has sold out.
When your request is filled, you get a new pass delivered to you by our primary ticket issuer. Depending on when you purchase, it will either be mailed to you directly or you can pick it up at the festival will call. All tickets purchased from the Exchange are newly issued and backed by us so you don’t have to worry about any issues at the gate.
You can choose your pass type. Lyte takes care of assigning your seat. Lyte is looking to get the most amount of fans into the event at a fair price and the best way to do that is for them to assign seats. However, if you have special circumstances or need ADA seating, contact email@example.com and they will assist.
Yes, by selling back through the Fan to Fan Exchange you will still be eligible to renew your spot for 2021.
You are not guaranteed a spot, however you will be eligible for an RV presale in future years for a chance to join The Resort renewal program (based on availability).
We’re going keyless and allowing mobile scannable tickets at check-in. Save the trees!
Both are located inside the venue. We will post a 2020 map to show you the exact location or you can head to an info kiosk for directions. They’ll also be available in the mobile app.
We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation on site as well.
The lockers you are reserving on this website are located inside the venue. We will post a 2020 map to show you the exact location of your locker as soon as one is available.
Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact firstname.lastname@example.org
Please download your mobile ticket on your device ahead of time (and add to your Apple Wallet if applicable). If you forget your mobile ticket, our staff can check your name and order in our system.
Yes. We will hold your locker reservation throughout the entire festival until you claim it.
Let’s use the Medium Locker as an example. The ticketing company charges $55. You bring the scannable ticket to locker check-in. You tell our staff what your combination is, they write it down and set up the combo lock for you and you’re on your way to use the locker. When you return the combo lock to us you immediately receive $10 cash back. Your net total cost for the Medium Locker for three days is $45. You’ll leave the festival with $10 in your pocket – gas money for the drive home.
We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.
You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.
Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past 8 years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute. If you reserve your locker now (purchase here), we guarantee to hold your reservation for the entire event.
If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.
Yes, we’ve got you covered.
No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.
No. You set your own combination.
All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.
Time to turn up and throw down with Thomas Rhett, Carrie Underwood, Eric Church and the rest of the gang April 24-26.
Take planning out of the Stagecoach equation by bundling festival passes with local hotel accommodations and shuttle transportation.
Reserve a furnished tent or pull up in your own RV and get ready to slip on down to your very own private camping oasis.
Ready for another round? Save the dates Friday April 24th through Sunday April 26th 2020
Check back later for more updates on Stagecoach Festival 2020