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Festival Info

FAQs

General Questions
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How do I ask a question I don't see answered on this website?

Please email info@stagecoachfestival.com with any questions not addressed on this website.

Where can I find help with my passes?

Please contact Ticket Purchase Support:
Ph: (855) 801-5706 (Mon-Fri 8am-5pm MST)
To order ADA Corral Reserved Seating, please call (855) 801-5706.
Check on your order here.

What's the best time* to arrive?

Day Parking opens at 9am on festival days. The Terrace opens around 10am. Venue gates open at 12pm (noon). Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Busiest time with the longest wait is usually 4pm-6pm on Friday and Saturday—expect delays.
*All times are subject to change.

Will you be posting set times in advance?

Yes. Set times will be posted on our website a couple of days before the festival. Times will also be in the Stagecoach App and in the Festival Guide available at the venue.

What are you doing to ensure my safety at Stagecoach?

Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken.

How hot will it get during the day (and how cold will it be at night)?

CLICK HERE for the Coachella Valley 10-day weather forecast.

I'm a reporter/photographer. Who do I arrange a photo pass or press pass through?

Please visit our Contact Page, and look under Press Inquiries.

How can I get information about having a booth at Stagecoach?

Please visit the CONTACT US page for information.

Are you hiring people to work or volunteer at the event?

Check out our Sustainability page for Volunteer Opportunities. We’re not currently hiring but will post here if that changes. We appreciate your interest.

Can I bring a chair or blanket inside the venue? What kind of chair is OK?

Allowed:

Not Allowed:

Can I conduct a Stagecoach Festival promotion/giveaway to promote my website/product/event?

No. The Stagecoach Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).

Are there lockers at the festival?

There will be locker rentals available to rent at the festival. Please check back in late January.

Are there breast pump stations?

Recently give birth? Need a place to pump and store? We got mom’s covered! B.Y.O.P. (Bring Your Own Pump) to any one of the main medical tents for a private place to pump. All locations have AC power for electric pumps as well as washing stations with soap and sanitizing wipes. Refrigeration and freezer capabilities will be available at the location near the ginormous shade structure in the lobby, or in the Resort if you’re camping on site.

Are credit cards accepted?

In 2020, we’re accepting credit cards, and we’re thrilled to have American Express as our official payment partner.

Do you accept cash and debit card?

All vendors accept cash and most accept credit and debit cards. ATMs are available inside the venue and in The Resort.

Will there be gender neutral restrooms available?

Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

Will there be flushable toilets and sinks available?

OMG YES! We have over 300 fully flushable toilets and sinks along with hundreds more regularly cleaned porta potties.

Will there be free bathrooms/showers?

Yes, there will free bathrooms and showers available in separate male, female and all gender trailers (with individual privacy). Full private handicap facilities also available for patrons wearing ADA Wristbands.

What Can I Bring...
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Can I bring an umbrella or parasol?

Sorry, no umbrellas that block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either, right?
You can bring a small parasol as long as your courteous to other festival goers. The difference is a parasol is meant to block the sun. An umbrella is to protect from rain.

How do I bring in my prescription medicine?

All medical prescriptions must be in their original containers with labels that match the holder’s legal ID.

How do I bring my insulin?

Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.

What about medically required food, supplements and other equipment and supplies?

All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.

How big is a medium backpack? / How will this be enforced?

A medium backpack should be no bigger than 18″ tall, 13″ wide and 8″ thick packed. Bags will have to fit into a box of that size (similar to the system used at airports). If your bag doesn’t fit in the box, it won’t be allowed inside the venue.

What is considered a professional camera?

Any camera with a removable/detachable lens.

Can I bring e-cigs?
Single-use mini’s (aka cig-a-likes) are OK.
Mid-sized e-cigs & vape pens are OK.
NO liquid refills will be allowed into the venue.
APV’s or Mods are allowed in The Resort ONLY (not in venue).
If you are not clear on what kind you have, it’s not allowed.
Hotels
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I need a place to stay! What can I do?

Don’t give up. Our friends at Valley Music Travel provide official Travel Packages for Stagecoach, bundling Festival Passes with hotel accommodations and roundtrip shuttle transportation. Or, browse hotel rooms only via Curadora.

What's included in a Travel Package?

Travel Packages bundle festival admission with hotel accommodations for two or four guests, plus roundtrip shuttle transportation between your hotel and the festival grounds. Visit Valley Music Travel for full details and to book an official Stagecoach Travel Package.

Transportation
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I locked my keys in my car! My car won't start! Will there be a tow truck or AAA on site?

There will be a tow truck and AAA standing by.

Where is my nearest bus stop?

If you are taking public transit, the nearest bus stop is in downtown Indio, about 3 miles from the venue. However, Valley Music Travel sells our Any Line Shuttle Passes to bring you on site all weekend. CLICK HERE for info.

Where is the nearest gas station?

The closest gas stations are both located on Hwy 111 at Monroe St. and Jefferson St. (approximately 3.6 miles away).

Where is a friend & parent pick up/drop off point?

The friend & family pick up/drop off point is located near Avenue 52 and Madison St. Please refer to festival maps released before the event for exact location.

Where do motorcycles park?

Motorcycle parking is located in the same lot as ADA. Do not park in such a way that takes up an entire space for a single motorcycle.

Can we ride bicycles to the festival? Where do we lock them?

Yes! Check the Parking Map posted a few days before the festival for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

Is there somewhere to rent a bicycle nearby?

Yes. We recommend that you try here.

My Order - Passes / Wristbands / Payment
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How do I check on my order? / How do I contact the ticketing company?

Please contact Ticket Purchase Support:
Ph: (855) 801-5706 (Mon-Fri 8am-5pm MST)
To order ADA Corral Reserved Seating, please call (855) 801-5706.
Check on your order here.

How do I update/change my shipping address?

Please CLICK HERE for detailed instructions.

How do I change/update my credit card?

Please CLICK HERE for detailed instructions.

Can I pay off my payment plan early?

Sure! Please contact Ticket Purchase Support:
Ph: (855) 801-5706 (Mon-Fri 8am-5pm MST)

I didn't get an order confirmation, help!

Please CLICK HERE for detailed instructions.

Are tickets purchased through Festicket valid?

Yes, Festicket is our international ticketing partner. All passes bought through Festicket are 100% valid.

Fan-to-Fan Exchange
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What is the Fan-To-Fan Exchange?
The Fan-To-Fan Exchange, powered by Lyte, is a place where you can return or request passes once a certain pass type sells out. Check out the Fan-To-Fan Exchange page for more details.
Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?

There are far more people trying to buy passes than there are passes available. When that is the case we have to payout over face value to people returning their passes. Prices through Lyte’s Fan-To-Fan Exchange are always better than prices on unofficial resale sites and all tickets sold through the Exchange are 100% guaranteed.

When will I know if I have passes on the Fan-To-Fan Exchange?

Wait time depends on availability but you can monitor your place in line to see how close you are to getting passes. Hang in there! Lyte has been able to fill up to 98% of requests for other big events. Ticket returns pick up the most in the last month. That’s when the line really starts moving.

Why can’t I return my pass before the pass type I’m trying to return is sold out?

If there is no waitlist for tickets there are no other fans with whom to exchange. For now you can sign up and we will notify you once your pass type has sold out.

How does the Exchange issue passes?

When your request is filled, you get a new pass delivered to you by our primary ticket issuer. Depending on when you purchase, it will either be mailed to you directly or you can pick it up at the festival will call. All tickets purchased from the Exchange are newly issued and backed by us so you don’t have to worry about any issues at the gate.

Can I choose my seat?

You can choose your pass type. Lyte takes care of assigning your seat. Lyte is looking to get the most amount of fans into the event at a fair price and the best way to do that is for them to assign seats. However, if you have special circumstances or need ADA seating, contact support@uselyte.com and they will assist.

I have a question/issue with the Fan-To-Fan Exchange that is not answered here.

Lyte’s customer support is standing by for you. Email them at support@uselyte.com and they will get right back to you.

If I sell back my RV pass through the Fan to Fan Exchange can I still renew my spot for 2021?

Yes, by selling back through the Fan to Fan Exchange you will still be eligible to renew your spot for 2021.

If I buy an RV pass through the Fan to Fan Exchange am I guaranteed a spot for 2021?

You are not guaranteed a spot, however you will be eligible for an RV presale in future years for a chance to join The Resort renewal program (based on availability).

Lockers
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What's new with the lockers for 2020?

We’re going keyless and allowing mobile scannable tickets at check-in. Save the trees!

Where are the lockers or locker check-in tent?

Both are located inside the venue. We will post a 2020 map to show you the exact location or you can head to an info kiosk for directions. They’ll also be available in the mobile app.

What info do you collect?

We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation on site as well.

Where are lockers?

The lockers you are reserving on this website are located inside the venue. We will post a 2020 map to show you the exact location of your locker as soon as one is available.

What do I need to bring to the festival to receive my locker access?

Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@stagecoach.com

What happens if I forget my scannable ticket?

Please download your mobile ticket on your device ahead of time (and add to your Apple Wallet if applicable). If you forget your mobile ticket, our staff can check your name and order in our system.

Do you guarantee to hold my locker reservation?

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

Will you explain the locker deposit?

Let’s use the Medium Locker as an example. The ticketing company charges $55. You bring the scannable ticket to locker check-in. You tell our staff what your combination is, they write it down and set up the combo lock for you and you’re on your way to use the locker. When you return the combo lock to us you immediately receive $10 cash back. Your net total cost for the Medium Locker for three days is $45. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

I hate lines...?

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

Will I be able to use the locker any time I want?

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Can I pay for lockers at the event?

Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past 8 years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute. If you reserve your locker now (purchase here), we guarantee to hold your reservation for the entire event.

If I can't make it to the festival or don't need my locker reservation, can I get a refund?

Yes! Please reach out to us by email at lockers@stagecoach.com by the Friday before your festival weekend (April 17th, 2020). We’d love to give another fan the opportunity to store their belongings.

What happens if I lose my combo lock?

If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Can I change my clothes in your locker tent?

Yes, we’ve got you covered.

Do I bring my own padlock?

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

If someone had a locker at a previous festival, will the same combination open my locker this weekend?

No. You set your own combination.

Here’s Why:
All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.

Festival Updates

Half-Pint Hootenanny

Cool off while enjoying fun and activities that will amuse kids & adults alike. Open 10am to 7pm daily!

Marketplace

Discover new & vintage fashion, unique 1-of-a-kind western wear + cool down with a cocktail while watching live music on the Horseshoe stage.

Lake Eldorado

Yeehaw for more camping options! Hang your hat in one of the new 2 person lodges or 4 person tents on Lake Eldorado.

Lockers on sale

Reserve in advance. Store extra clothing so you’re prepared for hot desert days and chilly desert nights.

Orville Peck

Stagecoach Spotlight – check out all of the tour dates!

Dance & Win Tix

Yee Haw! Show off your dancing skills for a chance to dance your way onto the Stagecoach HonkyTonk Dance Team.

Shipping soon!

The last day to update your shipping address is Feb. 5. Visit "Getting your Order" for all the details.

Ready to Stagecoach?

Time to turn up and throw down with Thomas Rhett, Carrie Underwood, Eric Church and the rest of the gang April 24-26.

Travel Packages Available

Take planning out of the Stagecoach equation by bundling festival passes with local hotel accommodations and shuttle transportation.

The Safari Campground Is Back!

Reserve a furnished tent or pull up in your own RV and get ready to slip on down to your very own private camping oasis.

2020 Dates Announced

Ready for another round? Save the dates Friday April 24th through Sunday April 26th 2020

MORE COMING SOON

Check back later for more updates on Stagecoach Festival 2020