Americans with Disabilities Act Info

Stagecoach Country Music Festival is accessible to all guests with disabilities. During our festival the polo fields will feature disabled parking spaces, wheelchair user and companion seating, multi-channel Assisted Listening Systems (ALS), along with accessible restrooms and concession stands. Please know that every year we are continually upgrading these features.

Goldenvoice and the Stagecoach Country Music Festival staff would like to thank you for your continued participation and support.


  ACCESS SERVICE CENTER

The Access Service Center is in the venue lobby. Please see the festival map or contact the nearest event staff worker. The Access Service Center dispenses assistive listening receivers & headsets and alternative format materials. The Access Service Center is staffed by customer service personnel. It is also designated location for wheelchair battery recharging.

  ALTERNATIVE FORMAT MATERIALS

Accessibility guides will be available at the Access Service Center.  If you cannot find a guide, please ask at the nearest info booth.

  ASSISTIVE LISTENING SYSTEMS

Stagecoach Country Music Festival is equipped with Assisted Listening Systems (ALS.) Headsets and receivers are available at the Access Service Center.

  ATMS

Accessible Automatic Teller Machines (ATMs) are located throughout the venue. Please see the site map or inquire at the nearest info booth.

  CONCESSION STANDS

We have concession stands and bars that are accessible to patrons with disabilities. If assistance is required at any of the food service areas, please contact the nearest Event Staff Worker.

  emergencies

Stagecoach Country Music Festival personnel have been trained in proper emergency preparedness.

  FIRST AID

There are several First Aid locations through the venue.  Please refer to the festival map.

  INTERPRETING SERVICES

Stagecoach Country Music Festival will have sign language interpreters available. The interpreters will be located to the right of Mane Stage (from audience side). An interpreter will also be available at the Access Service Center. Any specific artist interpreting requests need to be made at least 2 weeks prior to the festival at: ada@stagecoachfestival.com

  LOCAL TRANSPORTATION (OFFSITE)

SunLine Transit Agency – Paratransit (OFFSITE) transportation is available to ADA certified passengers. Out of area ADA passengers are entitled to use their services for up to 21 days per year. These clients must notify SunDial at least a week in advance and are required to submit proof of their eligibility from their current Transit Agency. The festival grounds are not in the SunDial service area. ADA Clients going to the festivals are transported to bus stops and must secure another mode of transportation.  Taxi cabs will be staged in the BevMo! parking lot in La Quinta on Hwy 111 & Depot Drive. ADA Clients who opt to utilize this mode are instructed to notify the taxi service if they are traveling in a mobility device, so the appropriate vehicle is available to transport them.

HOTEL SHUTTLES

For those patrons utilizing hotel shuttles who require wheelchair accessibility, a request needs to be sent in advance to: info@valleymusictravel.com

COACHELLA VALLEY AUTHORIZED TAXICAB FRANCHISES

Airport Taxi: 760-328-CABS (2227)
American Cab: 760-233-4444
Classic Yellow Cab: 760-321-TAXI (8294)
Yellow Cab of the Desert: 760-340-TAXI (8249)

Sunline Regulatory Administration
760-343-3456 M-F 8am-5pm
After Hours, Holidays & Weekends call 760-250-9018

  Parking

ADA Day Parking will be available. Once your state issued auto identification is verified, you will then be instructed where to park. ADA Parking is limited and filled on a first come first serve basis. Law enforcement will be present to verify that identification and placard property match. This ain’t no cheap ticket!

To get to ADA parking, exit the 10 freeway at Washington and go north, left at Ave 50, right at Madison Ave. and follow signs to the LOT 13A tollbooth. Be prepared to present your placard and ID at the gate. There will be signs directing you to the ADA lots while spaces are still available.

  RV camping

RV Camping for individuals with disabilities is located in the Stagecoach RV Resort. Camping here is limited and an RV Camping spot must be purchased in advance. Click here to read about onsite camping.

  Service Animals

Animals are not allowed onto the festival grounds, however an exception is made for patrons with Service Animals. Patrons requiring further Service Animal assistance may contact our ADA Coordinator at ada@stagecoachfestival.com.

  wheelchair & companion seating

Stagecoach Country Music Festival provides wheelchair and companion areas. Please see the festival map or contact the nearest event staff worker. To gain access to a wheelchair riser you must obtain a wristband from the Access Service Center.

  comments, questions, suggestions

Meeting the needs of our fans with disabilities at the Stagecoach Country Music Festival is a never ending commitment. In our quest to continually improve accessibility, we ask that you contact us with your comments, questions and/or suggestions to ada@stagecoachfestival.com.

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