Can someone help me here. I am absolutely livid. I purchased two reserved seats, two GA and a ED2 pass. I got the two ga passes and the ED2. I placed the order for the two reserved seats on a separate order. I received my ED2 and GA passes. I called Frontgate (sat on hold to speak to a operator for over 40 GD minutes) They said I put spaces between every letter/number on my address and they couldn't mail the tickets (I didn't do that, but apparently their system says I did...why would I do that???) . Front Gate said they would be at will call. Well, as f'd up as frontgate is, I don't trust them. I told them I paid for shipping and I want them shipped. I called back (another 35 minute wait time) after I got home to review my order and explained I didn't enter my address the way it shows... it's the right address just a funky way of it being entered. Asked to speak to a supervisor, was asked to wait til he gets off the phone. I waited 6 or so minutes and he said, ok, he's off...I'll transfer you. Well right to voicemail and it states the guy is out of the office and won't be back til next MONDAY. I left a voicemail.
I called back... another 30 minute wait time. Spoke to another gal. Told her I was really frustrated and that I just needed to speak to a supervisor. She read the notes and said ok, I'll transfer you....guess what happened. Nope even worse, she hung up the phone. I waited for her to call me back seeing she read off my info before transferring....no call back.
I am on my 4th time calling them and I spent 15 minutes calling but getting a busy signal. Now I'm on hold and it's been 25 minutes thus far.
I need someone from stage coach to get in touch with me ASAP. If not, you guys can battle this crap out with my credit card company. This has to be the worst service I have ever received!!! PUll your head out of your rears and act as if you really care about your customers. I've got almost $3000 tied up in this event and I can't get my tickets sent to me via ups?
Stagecoach and AEG....it's in your best interest to get in touch with me. :