PHONE ORDERS

[Chevgirl357]

first come first serve

This CLEARLY wasn't the case. And if you look at the HUNDREDS of people on Front Gate's FB page, you will see a pattern of the same thing happening to every one of them. It was DEFINITELY NOT FIRST COME FIRST SERVED.

[MissMandy89]

i TOTALLY AGREE.. i got in finally the first time at 1 i think and then went back in 30 min later for a friend..!

[ant8er]

I don't see how this is first come, first serve. I have two computers running on different connections so they wouldn't be lumped together as one IP address location. One refreshed as soon as the waiting room opened at about 9:55. I waited until 10:00 for the other. Both are still in the waiting room and I am hearing people on here that did not log on until 10:10 and they have already gotten their tickets. A lot of us were in line before them and still no tickets.

Same thing here. The second computer didn't log in until 10:35, and I got in at 10:40. The first computer, however, stayed in the waiting room (as a favor to a coworker that couldn't get in). That computer, the same one that was in the waiting room at 10 am sharp, got in at 11:25.

HOW IS THAT 1st COME 1st SERVED?!?!?!

[Nayastar]

first come first serve

This is the formal apology on Front Gate FB page:

Dear Stagecoach Festival Fan,

We sincerely apologize for any frustration and angst caused today by the ticket buying process for Stagecoach 2012. Our company strives to make ticket buying an enjoyable and satisfying experience. We at Front Gate are also fans of live entertainment experiences and have been in your position before - frustrated by the ticket company and the inability to get the hi...ghly sought after tickets you want to purchase. Unfortunately, many times the demand for tickets far exceeds the capacity available and not everyone is able to purchase their first choice of ticket types and seats - or even get a ticket to the show.

All of you experienced the waiting room today - some for a significant amount of time. Front Gate implements a waiting room during high demand on sales to preserve the integrity of the ticketing system. What does this mean? All requests to our site are routed into the waiting room - nobody is able to attempt a purchase without first passing through this stage. The waiting room allows us to control the traffic and ingress into the purchase process. Every thirty seconds, users are randomly selected from the waiting room and moved into the ticket purchase process. Moving from the waiting room to the ticket purchase page does not guarantee you a ticket, you've simply moved through the first step in the process. This happened for many of you today, and you were able to purchase tickets for Stagecoach Festival at record-breaking pace. However, the demand exceeded this pace and many were left in the waiting room for quite some time while specific ticket tiers and camping options sold out.

So that all being said, we are not satisfied and continue to evolve, change, and develop to improve the experience during high demand on-sales. We hear you loud & clear, and value your feedback immensely - whether it’s through Facebook, email, phone, or any other medium. We read it all and apply to our efforts to improve.

Tickets are still available for Stagecoach - and we hope that you are able to purchase tickets before it’s completely sold out. Enjoy the show.

Sincerely,

Front Gate Tickets

I wouldn't be so upset if I would have known this would be a lotto system. Still mad that I missed out on camping because of this new system. Could care less about the ticket cost, $199 is a deal! Please don't use Front Gate next year. (and yes I'm a whiny B.)

[melaine]

Thank you for posting the answer to explain the inequity of our purchase opportunity for passes. The very first person in the waiting room was likely to NEVER get a chance to order passes until noon, when prefered options were gone.

Any system that resorts to a lottery rather than a wait in line and be served in order is one that should never, never , never be part of the American way of doing business. We aren't gamblers. We're customers, and deserve better treatment.

Were this lottery system of obtaining passes revealed prior to the fiasco of Friday, we could expect a lot of we loyal Stagecoach veterans to opt out completely. Good thing there is some time for the bloody wounds to the psyches of we who take the time to find out what really happened Friday to heal before the festival. Or the protesting would be pretty loud at the venue.

This experience won't be forgotten. Can't be.

[Chevgirl357]

So has Goldenvoice given any type of response? I haven't seen anything, but I know that Countrygurl posted at least once that it was NOT a lottery and it was first come first serve for the tickets. Was Goldenvoice given the wrong info by Front Gate or were we?

[squirmysteph]

So has Goldenvoice given any type of response? I haven't seen anything, but I know that Countrygurl posted at least once that it was NOT a lottery and it was first come first serve for the tickets. Was Goldenvoice given the wrong info by Front Gate or were we?

Good question! First thread I've read today...is the answer to this hidden anywhere else? I think I remember reading something about "back in the day, people use to camp in line to get tickets..."...imagine the riot that would have caused if people from that line of fans who haven't slept or showered if folks were randomly picked from the line for their chance to get tickets!

[Nayastar]

The only response so far was the same apology posted from Stagecoach, but nothing regarding the completely random waiting room.

[Wrangler]

Would't count on it. There is no excuse. I love the way Country Thunder does theirs. Check it out at their site. You can pick your camping spot, and heck, look at their prices for four days! Arizona isn't that far. May have to hit that up.

[SPKemo]

Would't count on it. There is no excuse. I love the way Country Thunder does theirs. Check it out at their site. You can pick your camping spot, and heck, look at their prices for four days! Arizona isn't that far. May have to hit that up.

The festival your talking about doesn't have to worry about having 40,000 people trying to buy tickets day one. Picking your camping spot will cause its own problems. What happens when you want your friend to camp next to you and someone else buys it. You might not have that problem at the other festival simply due to how few people attended compared to Stagecoach but, that would be a major disaster at Stagecoach.

[Wrangler]

The festival your talking about doesn't have to worry about having 40,000 people trying to buy tickets day one. Picking your camping spot will cause its own problems. What happens when you want your friend to camp next to you and someone else buys it. You might not have that problem at the other festival simply due to how few people attended compared to Stagecoach but, that would be a major disaster at Stagecoach.

Last year they had over 100,000 in attendance. Sounds like they handled it pretty well. I keep hearing how fun it is and how well it is ran. As for camping, then you all buy the spots next to each other, you have that option! You can pull up the layout of the grounds and click on your spot you want to buy. And you neighbors/friends can arrive whenever they want and still be next to you because they bought the specific spot.

Same for the seating. YOU choose what seats you want. They show you the seating chart and you pick what seat you want to sit in. That is so great.

They also let you know the exact dates they will increase the ticket prices. $500 for VIP seating for 5 days kicks ass. $99 for 4 days does to.

Only downfall I see is that tickets go on sale before the line up is announced, but looking at the past lineups, that isn't an issue. And everyone here seems to go for the "fun" and not necessarily the artists anyway.

[SPKemo]

Last year they had over 100,000 in attendance.

Is that 100K a per day total or combined for all 4 days? I think it's combined total so that would only be 25K per day. SC will be around 70K per day.

[Wrangler]

Is that 100K a per day total or combined for all 4 days? I think it's combined total so that would only be 25K per day. SC will be around 70K per day.

I did some research, in 2000 the daily was 40,000 back then.

I think their attendance at CT is much higher, they have huge campgrounds, 4 of them. They just make it so much more worth the dollar and easier to attend for the fans. People I have met say they enjoyed it more than SC because it is handled better, better security and venue all around. Mainly you can see or relax and enjoy the concert without being stepped all over. Guess I will have to see for myself.

[SPKemo]

http://arizona.countrythunder.com/?s...come_a_sponsor this from the website. They do about 100k for the whole weekend. So about 25k a day. I don't want it to sound like I'm knocking it because they get big artists with small crowds. That is like SC when it started. I might want to go to this thing. But it is much smaller than SC.

[Countrycamper]

We go to CT. It is a different experience but we like some parts of it better than Stagecoach because it is very well organized. A big part is their focus on contributing to the community out there. High school students man water stations, seniors are at the gates. The local police patrol everywhere and keep people from hanging on the stage. Security is exceptional. Stagecoach could do the same assigned camping, reserving seats and camping year after year - but I think they like the frenzy that the current process causes. It generates an energy, negative or positive, that fuels more sales. If CT enjoys some of this fallout it will just make it better. I am excited about both. The month of April for us it just one big party!

[Cooter]

Is that 100K a per day total or combined for all 4 days? I think it's combined total so that would only be 25K per day. SC will be around 70K per day.

stagecoach capacity is 55,000.

[SPKemo]

stagecoach capacity is 55,000.

Oh.. I just kind figured SC would be close to Coachella capacity. Is that because SC has RV camping where as Coachella only has car and tent camping?

[Cooter]

think it has to do with stagecoach allowing blankets and chairs in. most coachella attendees are up and moving between the 6 different stages most of the time, so the 75,000 people are much more spread out around the venue. stagecoachers seem to like to find a spot and just chill there the entire time, taking up much more real estate while doing so.

[Chevgirl357]

Is that 100K a per day total or combined for all 4 days? I think it's combined total so that would only be 25K per day. SC will be around 70K per day.

The max capacity for SC is 55,000, per Cooter.

D'oh! Just scrolled and read he posted that already!

[robertdv]

stagecoachers seem to like to find a spot and just chill there the entire time, taking up much more real estate while doing so.

TTthhhhhhbbbbpppppp!!! Get up and move people!! This is a festival. Treat it like one.