Countrygurl question on Ticketmaster error in seating chart

[melaine]

The seating charts on this website and Ticketmaster are not a match.
Tickmaster shows last year's chart.
Which is correct, and will be used for ticket sales?

[Countrygurl]

i think this years chart would be the one to go with as opposed to one from the past or from another event.

[Countrygurl]

the one i find on ticketmaster looks right to me

http://media.ticketmaster.com/en-us/tmimages/venue/maps/la1/30333s_a.gif

[melaine]

Ticketmaster doesn't list the $499 P-2 tickets ----it lists only the $799 and general admission options. What do we do to get $499 tickets?

[Countrygurl]

i dont know, since tickets are not on sale yet

[Kymery]

ON SALE NOW!!
BUT SC LINK NOT WORKING

ONLY WORKING DIRECTLY AT TM SITES!! WTF

AND NOOOOO $499 SEATS??? BOY PEOPLE ARE GONNA BE PISSED

I sent off my ADA request...waiting patiently

[dbarilla]

No tickets available in gold circle!!!???

[Countrygurl]

the link on sc site is updated. the link tm gave me still does not work. i hate them as much as you guys do

[cotodad]

Anybody find a way to purchase $499 tickets yet?

[Joey]

i can't get P2 tickets this year... no presale and now the tickets aren't avaible??? ill be pissed if i end up in sec 16 or 17 ha ha ha

[angiemarie123]

the seating chart for the layaway link is different than the chart for buying them outright from TM. I got Section 3 and according to the layaway link that is gold circle. but according to the other chart it is way in the back. I am gonna be fricken really pissed off if they are the ones in the back cause now there are better seats available. Sounds like a lawsuit waiting to happen, these are not $50 concert tix, i just bought 5 and it was a huge fricken amount of money.

[angiemarie123]

And imagine this, they are not answering the phones at Goldenvoice or AEG-live

[ArmyWife]

Forgive my ignorance...but as a first-timer, I bought the GA tickets. Was that a total waste of money? I spent my $ on ED1, but am now wondering if I should have splurged on the tix, and saved on the camping. ) :

[Cooter]

the seating chart for the layaway link is different than the chart for buying them outright from TM. I got Section 3 and according to the layaway link that is gold circle. but according to the other chart it is way in the back. I am gonna be fricken really pissed off if they are the ones in the back cause now there are better seats available. Sounds like a lawsuit waiting to happen, these are not $50 concert tix, i just bought 5 and it was a huge fricken amount of money.

Lawsuit? Really?

[NutsAboutCountry]

I got our tickets this morning P1 row B for my daughter. They did change he seating chart from the original, I always got my seat in sec 2, but now that is sec 6 according to the seating chart when you buy the tickets. Can't wait for April now. Another expensive weekend, thank goodness for layaway!

[kelly&dave]

the seating chart for the layaway link is different than the chart for buying them outright from TM. I got Section 3 and according to the layaway link that is gold circle. but according to the other chart it is way in the back. I am gonna be fricken really pissed off if they are the ones in the back cause now there are better seats available. Sounds like a lawsuit waiting to happen, these are not $50 concert tix, i just bought 5 and it was a huge fricken amount of money.


I noticed the same thing. I got section 2 and on the layaway it showed up front. Now I look at the chart above and it is further back.

[angiemarie123]

1231

Layaway seating chart and I have Section 3 Row D which make me 4 rows from the stage.... according to this seating chart which comes up right next to your tix options. I actually had Section 3 and 4 pulled up and held and let Section 4 go and now I am going to get stuck in the back of VIP when I had Section 4, that is bull----

[angiemarie123]

So, I have been on the phone with AEG Live, and GV and they are directing the error to TM. And we all know how well TM will take care of us... I will keep you posted. The $499 tix are now available.

[kelly&dave]

So, I have been on the phone with AEG Live, and GV and they are directing the error to TM. And we all know how well TM will take care of us... I will keep you posted. The $499 tix are now available.

Thanks, Definately keep me posted!

[Countrygurl]

the seating chart on our website is correct. you should go by the chart on our website.

[TequilaGirl]

If the GA tix are suppose to be $99 why are they posted on the layaway website as $107. I bought them anyway but it was that or $137. Is that extra 8 bucks our layaway fee?

[angiemarie123]

Countrygurl that is the seating chart on the stagecoach website. On the LAYAWAY LINK. There are two different seating charts on the web site. You need to check it out to see why I am so pissed off. I let section 4 seats go and now I am further back. And I bought these at 10:01 am. I always get section 2 . I had 2 computers and 3 phones going. SOunds like I am not the only one that thinks they are closer than they are.

[allisonchiyo]

I am too --- I'm really confused about the seating charts ;(

I did layaway for the first time this year and I don't know if I got a section in the center or off to the right of the stage :( Sad.

[angiemarie123]

KelDav
let me know if you know of anyone else this happened to. I have been on the phone with TM for about an hour now, on my 3rd "supervisor" and no one wants to do anything. They (TM) are saying that it is GV or AEG error as they (TM) only post the seating charts that they are given. GV and AEG are saying it is TM error. Hmmmmmm, how come corporations can't just step up and accept responsibility? At least Kelly and Dave you have section 2 which is good, but look at it from my perspective I let go of 5 seats in Section 4 because Section 3 was better seats... According to the map on Stagecoachfestival.com Somehow doesn't seem right....

[allisonchiyo]

That's horrible - section 4 looks like it could have been so good. I'm in section 6 - I want to be in the middle - but I guess i can survive off to the side. Keep us posted on which seating chart is correct - it is different from last years right?

[angiemarie123]

WOW, that was fast the seating chart is now changed and ENLARGED on the layaway link via stagecoachfestival.com A little late as I am already extremely pissed off and I already printed it with my tix options next to it....

[kelly&dave]

KelDav
let me know if you know of anyone else this happened to. I have been on the phone with TM for about an hour now, on my 3rd "supervisor" and no one wants to do anything. They (TM) are saying that it is GV or AEG error as they (TM) only post the seating charts that they are given. GV and AEG are saying it is TM error. Hmmmmmm, how come corporations can't just step up and accept responsibility? At least Kelly and Dave you have section 2 which is good, but look at it from my perspective I let go of 5 seats in Section 4.

I gave up section 4 cause I thought the same thing. I would have never done that. Where else would section 4 be better than section two? It is definately an AEG/Goldenvoice problem, the laywaway goes through them not ticketmaster!!! Goldenvoice puts this on and should step up about the problem!

[kelly&dave]

WOW, that was fast the seating chart is now changed and ENLARGED on the layaway link via stagecoachfestival.com A little late as I am already extremely pissed off and I already printed it with my tix options next to it....

That was a smart move!!!! Wish I would have done the same. Let me know what they say!

[angiemarie123]

Yes, confirmed with TM just now, 3 supervisors later that it is an AEG error. I am calling them again now. And I am not going to be so nice as well. Kelly Dave call them as well their number. .. Send me a PM and let me know what you find out. I don't think you should let it go either cause Section 4 was better. By about 11 rows or so.....

[kelly&dave]

Yes, confirmed with TM just now, 3 supervisors later that it is an AEG error. I am calling them again now. And I am not going to be so nice as well. Kelly Dave call them as well their number. Send me a PM and let me know what you find out. I don't think you should let it go either cause Section 4 was better. By about 11 rows or so.....

Got through and got told to e-mail them the issue and HOPEFULLY it will be resolved!!! They are still saying it is a TM issue and not theirs!

[Countrygurl]

our website has the correct seating chart. our website has had the correct seating chart on it since we launched the website. we provided TM with the correct seating chart, not sure what their problem was.

[angiemarie123]

PM me the email addy, they didn't tell me that. Is this AEG or GV? It is definitely not a TM issue. I would venture to say it is the responsibility of whomever updates the web site and it's links..... Wouldn't you? Now I don't think that is TM..... TAKE RESPONSIBILITY ALREADY..... Wow. I couldn't run my business that way, I would be OUT of business..... I own a service based business and would never treat my customers that way. I have a friend that owns a magazine and I did an article the year before last on Stagecoach and it was a good review. Maybe I should do another one????? I have some direct numbers for pp at GV, so I am working on those contacts next. I will email them too.... Thanks.

[angiemarie123]

Countrygurl, Yes you are right it NOW has the correct seating chart, but the layaway link wasn't working until today and when it came up on 10/16/09 at 10:00 it had the seating chart that I posted on it. I have the seating chart printed next to ticket options and the layaway link brought up the seating chart I saw and said next to it... CHOOSE YOUR SEAT LOCATION, so that is what I did. I had section 3 and 4 seats pulled up and just like Kelly and Dave, I said wow I guess I will take section 3 cause it is closer than 4....... I am amazed at how fast that got changed on the website to the correct seating chart. I don't think TM's webmaster is that quick.... And besides all Layaway seats can only be purchased through stagecoachfestival.com not the direct TM link.... This is not my first rodeo...

[kelly&dave]

our website has the correct seating chart. our website has had the correct seating chart on it since we launched the website. we provided TM with the correct seating chart, not sure what their problem was.

When you go to layaway the website does not take you to ticketmaster! The confirmation of your tickets does not come from ticketmaster. The email confirmation comes from Goldenvoice. Same as last year. You can not do layaway on ticketmaster only through your website. It is an AEG/Goldenvoice problem and they should take care of it! Just sayin...

[Countrygurl]

if you look at the top of your browser, you will see it says ticketmaster in the address. it is a ticketmaster ticketing system. we provided them with the proper stuff. im sure it was not intentional that they put up old stuff. and im sure it is corrected or being corrected as I type this. i am right there with you guys.

here is the link so you can see

https://oss.ticketmaster.com/html/error.htmI?l=EN&E=444

[angiemarie123]

I have spoken with 3 supervisors at TM and they all say it was GV or AEG error...

[Countrygurl]

we do not control their website. we provided them with the correct assets. so if that is our fault that they put the wrong stuff up. i am very sorry :(

[kelly&dave]

if you look at the top of your browser, you will see it says ticketmaster in the address. it is a ticketmaster ticketing system. we provided them with the proper stuff. im sure it was not intentional that they put up old stuff. and im sure it is corrected or being corrected as I type this. i am right there with you guys.

here is the link so you can see

https://oss.ticketmaster.com/html/error.htmI?l=EN&E=444

Yeah but what is going to be done for those of us that got SCREWED? I cant recall the last time I checked the browser address when I was clicking through pages to get tickets. Everything I received was from Goldenvoice not ticketmaster. Sorry Countrygurl but this needs to be addressed for those of us that bought tickets thinking they were better than they actually are. It's alot of money to spend on not getting what you were sold...

[Countrygurl]

i hear ya. everyone at tm is getting an ear full. will report back when i find out anything.

[bachriss]

You can count me in where this mob is concerned. I too was decieved due to the wrong seating chart. Could have gotten seats better seats...:mad:

[angiemarie123]

Bachriss....
Just talked to Kelly on the phone and we will keep you in the loop as to what happens to rectify this error. She is working on one contact and me another. When you rcvd your tix confirmation there was contact info at the bottom. Email them and tell them what happened. Hopefully they will make it right...

[Countrygurl]

I have received word that TM is fixing the problems with the layaway service charges that were screwed up. people who were over charged be on the look out for a credit back to your credit cards.

I will report here as I find out stuff. thanks everyone. :)

[bachriss]

I am going to try to email the contact about the seating chart issue...as far as the layaway service charge issue - is that why I got charges a $334.80 service charge??? What the hell happened today! It is not like this is ticket masters first concert sale!!!

[abra]

I'm in this BS boat also.... at 10am, perched at the computer, happy SC fan ready to purchase... then like a deer in headlights I'm staring at 2 DIFFERENT maps. WTF do i do?? Do I take a chance? Which one is right? What if TM is just computing their seating chart with old section numbers, and it really is the better seat? Well cripes, I can't mull it over too long cuz they'll ALL be gone! So i purchased, and it turns out it's the crappier section. Call GV and I get this lovely girl who likes to repeat "there's nothing i can do. there's nothing i can do." Unfortunately had to drop the ball there and go to kids' school to volunteer, so I haven't been able to be as on top of it as you all.

I understand shit happens... but it's what you do to correct that shit that counts. I've got $3000 worth of tickets that were purchased based on misinformation. Mistakes happen, I understand... but the fallout and compromising resolution to correct that mistake is YOURS to absorb Ticketmaster, not mine.

If there is a resolution process to follow that has been agreed upon by SC/GV/TM, please PM me. Otherwise I'll start climbing the escalation phone line....

[bachriss]

Ha! ABRA as I read your recap of this morning it was like I was looking in the mirror. That is exactly what I did too when I saw two different seating charts...I sat frozen trying to figure out what to do. I even thought about trying to call Ticketmaster right then but knew by the time I got to talk to someone the concert would be half sold out!!! I too had kids to pick up, and places to be so I didn't get to climb the phone call ladder today to try to find out what could be done. I did just send an email to the goldenvoice contact on my order confirmation. Does any one know if the whole second service charge was wrong??? I couldn't figure out how ticketmaster could offer you layaway option, but not diclose that it would cost you more...oh ya, because it shouldn't have:mad:

[kelly&dave]

Ha! ABRA as I read your recap of this morning it was like I was looking in the mirror. That is exactly what I did too when I saw two different seating charts...I sat frozen trying to figure out what to do. I even thought about trying to call Ticketmaster right then but knew by the time I got to talk to someone the concert would be half sold out!!! I too had kids to pick up, and places to be so I didn't get to climb the phone call ladder today to try to find out what could be done. I did just send an email to the goldenvoice contact on my order confirmation. Does any one know if the whole second service charge was wrong??? I couldn't figure out how ticketmaster could offer you layaway option, but not diclose that it would cost you more...oh ya, because it shouldn't have:mad:

From what I can tell they are taking care of the service charge over charge. There are quite a few of us that have the same problem with the layaway seating chart. I too have e-mailed all I can and am working with Angie to see what we can find out can be done. There has to be some solution as they sold us tickets that did not exist in the locations as shown. Just waiting to hear their solution. Let's all keep each other posted!!

[abra]

I have received word that TM is fixing the problems with the layaway service charges that were screwed up. people who were over charged be on the look out for a credit back to your credit cards.

I will report here as I find out stuff. thanks everyone. :)

Thanks CG
Will they proactively credit all $334 service charge situations, or only those who call?

[angiemarie123]

OKAY, GV called back and said they had a team working on it and it definitely was a TM error and they were working with them to see what they could do for all of us. She said they would get back to us next week. Stay on it pp....

[honkytonkangel]

Forgive my ignorance...but as a first-timer, I bought the GA tickets. Was that a total waste of money? I spent my $ on ED1, but am now wondering if I should have splurged on the tix, and saved on the camping. ) :

No, you made the right choice, in my humble opinion. Unless you are in the first few rows, you ain't seeing shit so you might as well be way the hell in the back with all us partiers and save yourself a shit-ton of money!! Haha!!

[TayTay]

Countrygurl does not have internet access until Monday, at that time she will address any issues posted over the weekend. GV would like to apologize for any inconviences that has been caused today. They are working with TM at the time to try to find a solution for everyone. TM did give the incorrect seating chart. GV recognizes it's a bad situtation and is trying to help rectify it. Please be patient everyone is working on it as best as possible.

[abra]

Thanks very much for the update! :)

[iowagirl30]

okay tay tay ....sounds good...flippin tm...

[kelly&dave]

Thanks Angie. Keep me posted. Look forward to officially meeting you in April.

[Cooter]

From what I can tell they are taking care of the service charge over charge. There are quite a few of us that have the same problem with the layaway seating chart. I too have e-mailed all I can and am working with Angie to see what we can find out can be done. There has to be some solution as they sold us tickets that did not exist in the locations as shown. Just waiting to hear their solution. Let's all keep each other posted!!

my guess is you will either be able to keep the tickets you got or cancel the order. problem with canceling and starting over is you will probably not be getting better tickets since they will have been purchased already.

[lkwddan124]

From what I can tell they are taking care of the service charge over charge. There are quite a few of us that have the same problem with the layaway seating chart. I too have e-mailed all I can and am working with Angie to see what we can find out can be done. There has to be some solution as they sold us tickets that did not exist in the locations as shown. Just waiting to hear their solution. Let's all keep each other posted!!

yea, i am in the same boat as all of you. Not only did GV charge an astronomical amount on service charges, like $334, but the situation with the seating charts has me even more pissed off. I had two options come up when purchasing my tickets with sec 3 being the best according to TM. so i chose them thinking that i was going to be that close. now reading all the post i to am going to contact TM and would like to have answers to how they are going to resolve this problem. If at all possible, Kelly&Dave, sould you also keep me informed?

[Cooter]

they will probably resolve it the way i mentioned above.

[abra]

my guess is you will either be able to keep the tickets you got or cancel the order. problem with canceling and starting over is you will probably not be getting better tickets since they will have been purchased already.

I understand the constraints... if all the tickets have already been sold, they can't take the seats we wanted (and thought we were getting) away from someone else at this point. But the resolution you describe doesn't have a whole lot of "we own the error of misinforming customers, apologize, and hope to find a way to compensate" in it. It feels more like.... uummm.... "piss off".

[lkwddan124]

I understand the constraints... if all the tickets have already been sold, they can't take the seats we wanted (and thought we were getting) away from someone else at this point. But the resolution you describe doesn't have a whole lot of "we own the error of misinforming customers, apologize, and hope to find a way to compensate" in it. It feels more like.... uummm.... "piss off".

i agree. sounds like " we mess up and now you have to deal with it".

[bachriss]

That is not a solution...and I would hope if that is what they offer, we do not accept it. Non of us can find better seats at this point. At least I know I can't - I need 6!

[bachriss]

Anyone else get a strange email from ticketmaster in reply to the complaint? They just emailed me and said they could not find the transaction I was referring to???

[Kymery]

TM is ticking me off?? or is it TM? I ordered my ADA camping spot, it took a while, and I know they were busy, but I never got a confirm. so I emailed back and I was told to NOT EMAIL THEM ANYMORE AND THAT THEY HAVE OTHER RESERVATIONS TO HANDLE.

Well, here is it Sunday night and NOOOO confirm???

Luckily I have that email saying I am set, and when my acct is set up I will get my confirm then...guess it isn't set up yet?

[NicoleErin]

no idea, Kymery...how long does it usually take for ADA spots to get approved?

I wonder that about "normal" things like hockey games or concerts.

[kelly&dave]

Anyone else get a strange email from ticketmaster in reply to the complaint? They just emailed me and said they could not find the transaction I was referring to???


Who did you e-mail at TM?

[angiemarie123]

Bachriss,
I received no email from TM either... Nothing from anyone at this point yet. It is Monday and I am ready to get started on this again. They will have to do something for us. 4th year running and yet the worst seats I have ever had, I am not a happy person right now.

[angiemarie123]

Kelly, I sent you a PM with my work email addy and phone no. That is the quickest way to reach me...

[bachriss]

I sent an email to ticketmaster from the contact us link off their main website. According to them they have no way to even find my purchase because they say it wasn't done through them since we purchased from the link on the Stagecoach site. I asked them why my printout had their webpage info at the very bottom and they couldn't answer me. They pretended to not know about any of the problems?

[angiemarie123]

I am sure they did pretend not to know. This is what I am saying about responsibility. Goldenvoice needs to step up and take responsibility for this. I am getting sick to my stomach reading all the threads with the pp saying how great of seats they got. Section 2 and Section 3 and here I am all the way in the back of the VIP section. This is my 4th year and these are by far the worst seats I have ever had. Spend almost $3000 and be really pissed off....

[kelly&dave]

I am sure they did pretend not to know. This is what I am saying about responsibility. Goldenvoice needs to step up and take responsibility for this. I am getting sick to my stomach reading all the threads with the pp saying how great of seats they got. Section 2 and Section 3 and here I am all the way in the back of the VIP section. This is my 4th year and these are by far the worst seats I have ever had. Spend almost $3000 and be really pissed off....

Anyone who bought section 2 or section 3 seats on layaway the morning of the 16th got screwed and should be taken care of! My e-mail confimation of my seats came from Goldenvoice, therefore they are the ones that need to step up! Angie I feel your pain!

[kelly&dave]

????????

[lkwddan124]

Anyone who bought section 2 or section 3 seats on layaway the morning of the 16th got screwed and should be taken care of! My e-mail confimation of my seats came from Goldenvoice, therefore they are the ones that need to step up! Angie I feel your pain!

diddo, diddo, diddo....... this is getting absolutly rediculious that neither one of them would want to take the fall for this.

[TayTay]

I know everyone is frustrated. GV is VERY frustrated too. They are working as fast as possible with TM to find a solution. If it was only a GV issue they would be able to come up with a solution right away, since TM is involved they must work with them to find the solution. Please, please be patient. GV has a team on this and is trying as best as possible to get the solution quickly.

[bachriss]

I know everyone is frustrated. GV is VERY frustrated too. They are working as fast as possible with TM to find a solution. If it was only a GV issue they would be able to come up with a solution right away, since TM is involved they must work with them to find the solution. Please, please be patient. GV has a team on this and is trying as best as possible to get the solution quickly.

Are they working on refunding me the extra money they charged me on top of screwing me out of good seats? I checked my credit card today and not only is there a pending charge for the initial %10 deposit - which does match the amount on my confirmation, there is no credit for the excess service charge and the is AN ADDITIONAL CHARGE OF $167.40! WTF is that for?:mad::mad::mad:

[lkwddan124]

Are they working on refunding me the extra money they charged me on top of screwing me out of good seats? I checked my credit card today and not only is there a pending charge for the initial %10 deposit - which does match the amount on my confirmation, there is no credit for the excess service charge and the is AN ADDITIONAL CHARGE OF $167.40! WTF is that for?:mad::mad::mad:

so many people with the overcharged cc and the extra service charge, this is absolutely rediculious. Myself included! This is the 4th god damn year you guys have been doing this and you still cant get it right. why all the trouble? to me, by now you guys should have all the kinks worked out and it should be an easy process. I hope yall come up with a great solution to all this besides saying "we're sorry", aint gonna work. We all purchased our tickects with the assumption that we were getting what we wanted and to find out that we are being shafted, NO BUENO!

[angiemarie123]

I received my credit for the overcharge from TM today... At least that part is worked out. I just hope that they figure out what first come first serve means in the camping area.... ED1 that is. Every single year we have to fight with them (at the campsite) to get the closet site to the venue entrance. They always want to load it from the far end of the ED1 area and fill in. They argue and argue about it. And tell us that is makes the most sense. So essentially if you are there right when it opens you are screwed. The trailers that arrive on Friday usually get the best spots. 4 years running, you would think they would realize that this really pisses the pp off that took time off work and came down early to get the spots closest to the entrance. It just makes them look really stupid because what does it matter what side you start from???? Hello, start from the side closest to the entrance and you won't have any issues... I know, I am off-topic but they are monitoring this thread, so maybe they will take some suggestions from it on this thread and other ones as well.

[snappyjoy]

my card just got credited so i think they are doing it slowly..

[Countrygurl]

Hi Everyone.. I'm back online finally.. and going through tons of emails. Just wanted to pop in and say hello. I'll be going through board stuff when I get through the emails and calls.

I know TM is correcting their overcharging. Check your cards/accounts.

I am with you guys.. You would think they could get it right since that is what they do.. sell tickets. boggles the mind.

[lkwddan124]

Hi Everyone.. I'm back online finally.. and going through tons of emails. Just wanted to pop in and say hello. I'll be going through board stuff when I get through the emails and calls.

I know TM is correcting their overcharging. Check your cards/accounts.

I am with you guys.. You would think they could get it right since that is what they do.. sell tickets. boggles the mind.

quick question. I am one of the patrons that was overcharged with fees. Do i need to email anyone or kindof let it happen on its own. I already inquired about the seating chart but just need to know about the over charges on my card

[Dave]

I bought sec 2 seat on friday via lay away. I to did not know what to think about the differnt seating charts. This is my 4 th year at sc, and my third time buying reserved seats. I felt that the last 2 yesrs seating charts was the correct one and not the one via the lay away link. I took a gamble and bought my seat in sec 2 row A. I paid $507.00for the seat, a handling charge of $5.10, service charge of $55.80, and a fed ex fee of$7.00. I also got an ed2 camping site. I paid $250.00 for the spot, service charge of 21.60, and a fed ex fee of $7.00 Was I charged correctly? If not who should I contact? Thank you in advance.

[Countrygurl]

info@stagecoachfestival.com

[Kymery]

no idea, Kymery...how long does it usually take for ADA spots to get approved?

I wonder that about "normal" things like hockey games or concerts.

Last year I got it within an hour! But so far, the only one I have received was the VERY VERY RUDE that says:

"Yes, it is taken care of. Please do not emails us anymore as we have to
take care of other reservations. We will email you when it is built".

That was Thursday at 11:38 am! This is rediculous.

[Kymery]

I bought sec 2 seat on friday via lay away. I to did not know what to think about the differnt seating charts. This is my 4 th year at sc, and my third time buying reserved seats. I felt that the last 2 yesrs seating charts was the correct one and not the one via the lay away link. I took a gamble and bought my seat in sec 2 row A. I paid $507.00for the seat, a handling charge of $5.10, service charge of $55.80, and a fed ex fee of$7.00. I also got an ed2 camping site. I paid $250.00 for the spot, service charge of 21.60, and a fed ex fee of $7.00 Was I charged correctly? If not who should I contact? Thank you in advance.

I remember there was a question thrown out there on this board asking about this seating chart discrepancy BEFORE the tickets went on sale....and it should of been address then!

[kelly&dave]

I remember there was a question thrown out there on this board asking about this seating chart discrepancy BEFORE the tickets went on sale....and it should of been address then!

The question that came up before on seating charts was the different one on TM as opposed to Stagecoach website. The seating chart on layaway was completely different, unfortunately people that went straight to layaway and not to the buy tickets portion of the Stagecoach Website did not see the difference until it was pointed out an hour after tickets were purchased on this member board. I know I was one of those people. Even now when you go to layaway and enlarge the seating chart it comes up wrong.

[Kymery]

The question that came up before on seating charts was the different one on TM as opposed to Stagecoach website. The seating chart on layaway was completely different, unfortunately people that went straight to layaway and not to the buy tickets portion of the Stagecoach Website did not see the difference until it was pointed out an hour after tickets were purchased on this member board. I know I was one of those people. Even now when you go to layaway and enlarge the seating chart it comes up wrong.

That sucks!! Glad I didn't buy seats...or I would be raising all hell! With all the time to make sure this stuff is ready to go and this type of thing still happens. They don't deserve their "fees"!!

And think of all the people who don't even come on here and don't realize they got screwed.

[gaypalmsprings]

Remember when people bought expensive tickets. When they arrived at Stagecoach their seats had been removed & they had to sit elsewhere. Buyer beware.

[Countrygurl]

thanks for the helpful post gps. always a pleasure

[tgcali]

thanks for the helpful post gps. always a pleasure

Don't ya miss the days of picture posts only?.....

[Cooter]

That sucks!! Glad I didn't buy seats...or I would be raising all hell!

i'm sure bill is breathing a sigh of relief ;)

[Kymery]

i'm sure bill is breathing a sigh of relief ;)

Hahahaa..I am sure he is!! ;)

[angiemarie123]

Kymery,
thats what I keep thinking about. The pp that will come to SC with their seats and think they are 2nd, 3rd, 4th row, etc. and be shuffled to the back of the VIP sections... Ouch. I hope GV gives us some solution this week. The waiting sucks as well. And I have pp that I purchased tix for that are breathing down my neck as to what is happening..... Yikes...

[angiemarie123]

Dave,
Yes I think you got overcharged. Email the addy that Countrygurl posted info@stagecoachfestival.com and give them your reservation/confirmation number and what you were charged. I didn't have to even do that. I automatically got a credit back to my AMEX cc that same day. But others have't received it. Check your CC first and then email.

[Kymery]

And you darn well know they will not offer ALL your money back if you don't get what you paid for!

[angiemarie123]

I started another thread. Cause GV charged my card again. And not the one I used this year. One that I used last year..... Check you cards you used last year as well as the ones you used this year.

[Kymery]

I started another thread. Cause GV charged my card again. And not the one I used this year. One that I used last year..... Check you cards you used last year as well as the ones you used this year.

Are you serious?? Good catch! I will go check..thank you!!

But at least YOU have a charge and a confirm!! I don't have either, just an email saying that I need to stop emailing them and that I am "covered"!!

[angiemarie123]

Seriously,
My issue is they keep trying to blame fricken Ticketmaster for EVERYTHING... I am sure there is a portion of responsibility that falls on TM, but not all of it is their fault. You don't have these issues when you purchase through TM for other events. At least you are getting a response from them Kymery. They are flat out ignoring the rest of us with the layaway VIP issue. They said give them a few days, well I am expecting an answer out of them today. Besides, the "THANKS FOR YOUR INQUIRY" automated email from Goldenvoice. I have only emailed twice for two different issues, but if I don't get some answers soon I am going to get more pissed, if there is such a thing.

[kelly&dave]

Seriously,
My issue is they keep trying to blame fricken Ticketmaster for EVERYTHING... I am sure there is a portion of responsibility that falls on TM, but not all of it is their fault. You don't have these issues when you purchase through TM for other events. At least you are getting a response from them Kymery. They are flat out ignoring the rest of us with the layaway VIP issue. They said give them a few days, well I am expecting an answer out of them today. Besides, the "THANKS FOR YOUR INQUIRY" automated email from Goldenvoice. I have only emailed twice for two different issues, but if I don't get some answers soon I am going to get more pissed, if there is such a thing.

Okay I received this message yesterday from info@stagecoachfestival.com

"Hi Kelley,
Sorry it's taken a few days to get back to you. We apologize for any
inconveniences this has caused you. You are on our list to be contact and
given options to rectify the seating chart mishap. Please be patient and
we thank you for your understanding in this situation.
Thanks!"

we shall see...

[melaine]

Well, I started this thread more than half an hour before ticket sales started. We all sure did get sucked into some sort of error machine!

My third trip to Stagecoach is going to be viewed from Section 7. As I've read your tales, it could have been worse. I can tell the blood pressure is up all for everyone who is going to sit in reserved!

How about considering a presale option next year for the people who have faithfully been coming year after year and have spent a whole lot of money to occupy the reserved seats again. We'd be glad to let you know who we all are, Countrygurl!

[gaypalmsprings]

thanks for the helpful post gps. always a pleasure

http://www.demotivateus.com/posters/gay-called-demotivational-poster.jpg

[Kymery]

I agree, and FYI STILLLL no answer/reply/confirm from GV/TM or even the guy next door, about my RV spot.

[Countrygurl]

the internet line is painful one to wait in..

[angiemarie123]

Anyone heard any word on the seating chart issue? I called Goldenvoice again today and they thanked me for my patience, but still no resolution as of today. Just to update you all.....

[Countrygurl]

We are working on issues and have an excel grid of customers to get to and are doing the best we can. We are a small office here and have a lot of shows we are working on simultaneously but I assure you we're working overtime. We may not get through for a while though. We appreciate everyone's patience while we work through the various issues.

[kelly&dave]

Anyone heard any word on the seating chart issue? I called Goldenvoice again today and they thanked me for my patience, but still no resolution as of today. Just to update you all.....

Still no word here. Just keep getting the please be patient message also. I can be patient for a little while, but then......:eek:

[Countrygurl]

We are working on issues and have an excel grid of customers to get to and are doing the best we can. We are a small office here and have a lot of shows we are working on simultaneously but I assure you we're working overtime. We may not get through for a while though. We appreciate everyone's patience while we work through the various issues.

[Countrygurl]

Here is the email that was sent to all those who emailed

Dear Stagecoach Patron,

We just wanted to reassure you that we are working on your ticketing
issues. We realize the frustration of having to wait and are working
overtime and as quickly as possible to resolve the various issues at hand.
We’re hoping to have further information regarding these issues with in
the next couple of weeks and just ask that everyone remain calm and
patient while we sort through everything. We strive to ensure that
everyone has a great Stagecoach 2010 experience despite these bumps in the
road.

Regards,
Stagecoach Staff

[lkwddan124]

ok, so its been a little over a week and yet i have yet to hear anything about a possible solution or not even an update to let me now that they are still continuing to work on a resolution for this problem! Whats up? anybody else still not getting any info besides our last email asking us to be patient and that they are working on it:mad:

[snakebite6776]

Haven't heard any additional info either!!

[lkwddan124]

Countrygurl?

[Cooter]

goldenvoice just got done with the 3 day phish festival at the polo grounds last weekend, guessing they may not be checking in here today.

[gaypalmsprings]

goldenvoice just got done with the 3 day phish festival at the polo grounds last weekend, guessing they may not be checking in here today.

The Phish Fest was TERRIFIC! Great Job, GV!

[Cooter]

from what i saw yesterday it looked sublime, just a good vibe all around with a bunch of mellow, happy people.

[gaypalmsprings]

I saw a turtle there. Was that you?

[angiemarie123]

The last thing I heard is that GV would not be back in the office until today. So we should all give them a few days to re-group from the weekend festival. I am hoping to hear from them by the end of the week. "I hope"...

[Countrygurl]

yes please. re-grouping and catching up going on in the office.

[kelly&dave]

Okay so tomorrow marks two weeks that we were to wait for answers, so I guess tomorrow we shall know what is planned for all of us that are waiting for answers....????????:rolleyes:

[angiemarie123]

Let me know what you find out. I have emailed 2 days in a row with no response except the auto generated response. My patience is about gone now....

[angiemarie123]

Has anyone heard anything???? I have emailed 4 times and no response.

[snakebite6776]

nothing but silence

[lkwddan124]

ditto here!!!!!!! not even a whisper.

[Kymery]

I finally got my confirm for my ADA spot.

[kelly&dave]

Absolutely no word yet. I am getting tired of the wait too!!!!

[kelly&dave]

Here is the email that was sent to all those who emailed

Dear Stagecoach Patron,

We just wanted to reassure you that we are working on your ticketing
issues. We realize the frustration of having to wait and are working
overtime and as quickly as possible to resolve the various issues at hand.
We’re hoping to have further information regarding these issues with in
the next couple of weeks and just ask that everyone remain calm and
patient while we sort through everything. We strive to ensure that
everyone has a great Stagecoach 2010 experience despite these bumps in the
road.

Regards,
Stagecoach Staff

Countrygurl,

What is the status of GV working on our ticket issues? I realize April 2010 is a way from now but I don't want to wait that long before we get answers, as does anyone else. We have all been patient, but want to know what GV plans on doing.

Thank You,

[Countrygurl]

Working on it.

[angiemarie123]

Anybody heard anything? Except of course the silence. I guess they think that they can wait us out. That is the feeling I am getting. I think any sort of response would be less insulting that completely ignoring our emails and messages. Wow, I am still deciding on if I am actually going to go. My decision is depending on them and how they take care of things with this issue. I am almost certain (Cooter) that they don't give a crap about little 'ol me attending Stagecoach but they should at least respond. Countrygurl, do you actually work for GV or are you simply appointed to moderate this site on a volunteer basis?

[Cooter]

If you knew Paul, who runs Goldenvoice, then you would not be worried about him doing everything he can to make this work for the fans. Honest.

[Cooter]

does this pic make anyone feel any better? my son on his bday in September, check out that butt!

http://photos-b.ak.fbcdn.net/hphotos-ak-snc3/hs066.snc3/13358_1202213189254_1646337407_493772_8285448_n.jp g

[Raquellita]

Awwwwww love the dimples. =o)

[gaypalmsprings]

http://cdn2.knowyourmeme.com/i/1748/original/577px-Pedobear_17.jpg

[Cooter]

how dare you...haha.

[angiemarie123]

Yes, well a response from Goldenvoice... not anything near what I expected... Kelly call me if you still have my phone number. I can't find yours.

[lkwddan124]

so, here we are on a friday evening with yet no response to the problem with the fricken seating charts. I have officially become extremely upset with this lack of communication. I am tired of hearing all this s#$% about how we are still working on it and so on. if anyone out there still has a little bit of morals left in them and would be nice enough to let us know what the f$*^ is going on.

Thanks but no thanks'

[scarr]

... I have officially become extremely upset with this lack of communication...




Me too!

[kelly&dave]

Me too!



Me 3:mad::mad::mad:

[snakebite6776]

Angie, are you saying that you did in fact get a response?

[angiemarie123]

Yes, but it is no resolution that anybody would be happy with at this point. They offered a resolution for 4 out of 5 of my tickets. What am I supposed to do with my other person? I am working on it as we speak. This whole thing sucks. Basically, the result was if you don't like it....."would you like a refund"... as Cooter said it would be. Not very happy today. I will check back in later.

[bachriss]

Why did I not get any response? I emailed everyone and their mother the day it happed too? The only thing I ever got was the very first email? What the @#$!. And that is there solution..."Keep your tickets or we can give you a refund" :mad: I bought 6 tickets that day!!!

[angiemarie123]

I think they are trying to resolve the issues "in order" from what I hear. I was on the phone with them asap. I think by 10:15 am that day. So I am not sure why they haven't contacted anyone else yet except for the fact that they are trying to resolve my issue and then move on. I am sure they think I am not being very cooperative, but if they really think about my position and yours and everyone elses they will realize that they need to step it up a notch. So they are more than likely going to be contacting people soon. We do still have alot of time until Stagecoach, but I would give it a bit more time. Be assured they are starting to contact people. Patience is a virtue, that is what I hear anyway...LOL So is customer service though and businesses have forgot the meaning of this...

[lkwddan124]

NOTHING, NOTHING, NOTHING.......... please would someone step up and resolve already :mad::mad::mad:

[Kymery]

NOTHING, NOTHING, NOTHING.......... please would someone step up and resolve already :mad::mad::mad:

Are you serious!!??? I am soooo sorry for you. I can't believe you are still waiting. It took me weeks just for my ADA confirm.

[kelly&dave]

Still nothing here to!!!!! Ignoring us will not make us go away. Some one at Goldenvoice has got to step up and try and resolve our issues and show some integrity!

[angiemarie123]

Don't feel bad, they actually contacted me and I was trying to work out a resolution for all 5 of my tickets and they only offered resolution for 4 and now I have left half a dozen messages and half a dozen emails for the last 2 weeks and I am again on IGNORE... I actually got excited for a moment. Maybe after the holidays.

[lkwddan124]

yea, i am hoping that after holidays they can give us all some answers and not just the typical option of a refund. i think that we have been jurked around enough that we should, or for that fact, come up with some sort of a better solution whatever that may be...... HAPPY THANKSGIVING TO ALL

[angiemarie123]

I really don't think they are going to 'resolve' anything. I am sick of calling everyday and emailing. My husband has taken over now. He tried to call today and the receptionist from GV was extremely rude to him and refused to let him talk to anyone, leave a voicemail and then gave him the 1-800-yeehaw# whatever it is and they only have a message that they will be out of the office until November 2nd.... Hmmmmm does anyone think they are back yet???? I am glad that I don't run my business like this. I would be BROKE...... Soooo, don't get your hopes up I really don't think are doing anything about this except giving people the silent treatment until they go away. I am thinking about taking the $3000 or so that Stagecoach usually costs me and seeing Brooks & Dunn in Las Vegas at the NFR. The funny thing is now. If you search for tickets on the Layaway link there are better seats available now that I bought at 10:01 am.... Even better than the seats I dumped out of my cart for the Section 3 seats. Why they won't move us up to those sections I have no clue....

[festivalfan]

oh gosh Angie, Curt has taken over now? yikes. ha ha. For that money you COULD go see the NFR, Brooks and Dunn, AND Garth...! Don't give up, but I wonder how many people are going to pass on SC this year. Not that GV will notice, because there will be plenty of newbies, and a big crowd as always. But I'm just curious.

[kelly&dave]

I really don't think they are going to 'resolve' anything. I am sick of calling everyday and emailing. My husband has taken over now. He tried to call today and the receptionist from GV was extremely rude to him and refused to let him talk to anyone, leave a voicemail and then gave him the 1-800-yeehaw# whatever it is and they only have a message that they will be out of the office until November 2nd.... Hmmmmm does anyone think they are back yet???? I am glad that I don't run my business like this. I would be BROKE...... Soooo, don't get your hopes up I really don't think are doing anything about this except giving people the silent treatment until they go away. I am thinking about taking the $3000 or so that Stagecoach usually costs me and seeing Brooks & Dunn in Las Vegas at the NFR. The funny thing is now. If you search for tickets on the Layaway link there are better seats available now that I bought at 10:01 am.... Even better than the seats I dumped out of my cart for the Section 3 seats. Why they won't move us up to those sections I have no clue....

Angie, I tried again today and got the same B/S you did. I talked to my friend and he was not sure about what he could do, but is checking with a few people to see. I will keep you posted. I agree I even looked today and there are still seats in section 4 closer than what we got and it seems G/V could make a difference. Unfortunately they don't seem to give a rip about us. Karma my friend!!!!

[Kymery]

Go get em Curtis...GV be very afraid....very afraid!! ahahahhahaha (jk)

[lkwddan124]

just checking but did anybody else get a email from GV today? i got one and they basically told me that i had 3 choices. upgrade to P1 but very vieg about enduring extra cost, better seats in p2 or a refund.

[kelly&dave]

just checking but did anybody else get a email from GV today? i got one and they basically told me that i had 3 choices. upgrade to P1 but very vieg about enduring extra cost, better seats in p2 or a refund.

I got nothing from them! By the way what I hear is the extra cost for P1 is yours and they will not let you know what seats they are till you agree. I would love to just hear something from them. I have been e-mailing everyday and got nothing!!!

[Kymery]

That is the least they owe you!! Yes they OWE!! I mean come on, you all have complained over and over and sent so many emails it is sad. They need to tell you what seats exactly before you decide you want a refund! POOOOOOOOOOOOOOOOR business!

I wonder how many others besides the "board people" have a problem? Is it just the people on here who are fighting for their rights?

As I told GV once, it is like that commercial "and they tell two friends, and they tell two friends, and so on, and so on". We may be a small percentage of the masses, but our voices are loud on here.

[lkwddan124]

yes it is true. the extra cost for p1 is ours and yes they do not tell what seats are availble, just the row. I did settle for a p2 section that was a whole hell of lot closer than sec3. they gave me sec 4 row e seats 7-10. not bad all in all but not what i had expected.

[kelly&dave]

yes it is true. the extra cost for p1 is ours and yes they do not tell what seats are availble, just the row. I did settle for a p2 section that was a whole hell of lot closer than sec3. they gave me sec 4 row e seats 7-10. not bad all in all but not what i had expected.

Why have Angie and I heard nothing??? Sorry but I started calling at 10:20 am regarding this problem on 10/16 and I know Angie started sooner than that. Glad you got taken care of!!! Now they need to step up for the rest of us!

[abra]

we're still working/waiting on our "pending resolution" case with GV also... if there are good seats available on the site right now, that's a huge pisser that they're not proactively offering those to the misrepresented folks first.

Dan... you're in my HOOD! I grew up in Lakewood. Clark & South-ish.

[angiemarie123]

I am with Kelly. they offered me P1 but only for four out of five of my tix. So I needed a better resolution. They did not offer me to move up in P2, which I asked for about 2 weeks ago via 8-10 emails and more than a dozen voice mails left. THEY DID NOT offer me that option EVER. I even left a message telling them I wanted those Section 4 tixs that lkwadden got. I finally received a message last night at my work (after hours) despite the fact that they have my cell #. I called this morning but am getting transferred to voice mail again. I am soooo frustrated. I am hoping to get a resolution today.

[lkwddan124]

we're still working/waiting on our "pending resolution" case with GV also... if there are good seats available on the site right now, that's a huge pisser that they're not proactively offering those to the misrepresented folks first.

Dan... you're in my HOOD! I grew up in Lakewood. Clark & South-ish.

ah shucks. Yep i grew up at del amo and woodruft and currently live over here by norwalk and centr.

I am truely sorry to here about all you guys that have yet to have there ticket situation taken care of. I was shocked when I recieved the email figuring that most of yall had already or in the process of being taken care of. All I can say is that GV needs to step up and help all of you for you guys are the ones that truely started the process of finding some answers.

:(:(:(

[bachriss]

Ok, I don't get it. I too sent emails the morning that all this happened to both Goldenvoice and Ticketmaster, but I have not recieved one response? I haven't been calling or emailing everyday because I thought it was better to give them the time they needed to figure it out, but does that mean I am going to get over looked? I have 3 kids and a business to run, and I don't have time to call them everyday...I guess that is what I get for thinking they would just do the right thing without me having to force the issue? Any ideas...I was actually thinking I would wait a few days since the second payment was due, I know they give people 10 days until they take the tickets and return them to be sold gain. I have six tickets, so I know it is going to be hard to fix that!

[angiemarie123]

Hello All... I have HOPE... A very nice lady took over with the resolution part of this. She is very thorough and reading all the emails/correspondence and trying hard to work it out. I think she will be taking care of you all very soon. Finally someone at GV who is trying at least. Good luck to you all. I have settled on some tix a little closer in P2...

[lkwddan124]

Hello All... I have HOPE... A very nice lady took over with the resolution part of this. She is very thorough and reading all the emails/correspondence and trying hard to work it out. I think she will be taking care of you all very soon. Finally someone at GV who is trying at least. Good luck to you all. I have settled on some tix a little closer in P2...

where abouts in p2 did you settle at? I got alittle closer in sec 4

[angiemarie123]

I settled for Section 2 Row B, seats 6-11. I wanted to upgrade to P1 but they still would not let me buy 5 tix. They offered me this option for only 4 tickets. I am not that thrilled about that aspect because according to the seating chart that was originally posted I had bought 5 there (in P1). I grew tired of arguing this point with them so when they offered Section 2, I just took those so that our entire group could stay together.

[festivalfan]

good job Angie... persistence paid off. good seats from what it looks like.

[angiemarie123]

Yes they are good seats, but the thing that is really pissing me off is that I wanted the section 4 seats and I saw them on the layaway link about 2 weeks ago. I emailed every day and called several times a day to tell/ask them to move me into those seats. I was ignored and then I see the post from the other member and she got those seats. I am fairly certain that I was first on the list for this issue and I really wanted to upgrade to P1 seats but they would not let me move all 5 of us. I was willing to pay the extra money but that wasn't even and option for my group. Well my entire group. They offer no bonus for the EXTREME inconvenience that we have gone through, NOTHING... You would think that they could come up with some sort of 'comp' of some sort for us that got the shaft. These seats are still worse than the ones I had 'dumped' out of my cart for the Section 3 seats that according to the seating chart posted were better seats. I am not that thrilled, I really expected a little more for the inconvenience. I am bringing new people with me this year, but I will not be back after this year... I AM DONE.... I am certain they don't care if I return, but like Kymery said, word of mouth is important. To some companies at least.

[Cooter]

you'll be back...

[gaypalmsprings]

Why didn't those of you who are so fed up & GV offered you refunds, opt for the refunds?

http://collegecardinals.files.wordpress.com/2008/06/turtle.jpg

[festivalfan]

because silly, persistance paid off.... they're getting upgraded.

[gaypalmsprings]

because silly, persistance paid off.... they're getting upgraded.

Then it's time to party!

http://i179.photobucket.com/albums/w302/gaypalmsprings/sexy_party.gif

[bachriss]

I don't understand! Upgraded to what? I haven't even gotten one reply from Goldenvoice, and I emailed then that morning and again the other day!

[kelly&dave]

I don't understand! Upgraded to what? I haven't even gotten one reply from Goldenvoice, and I emailed then that morning and again the other day!

Well my issues finally got resolved. I got moved to a closer area in P2 than where I ended up after the seating chart debauchery. Bachriss, did you get taken care of yet???? FYI I had sent close to twenty e-mails and numerous calls before they got back to me. Hope everyone gets taken care of!!!

[lkwddan124]

I don't understand! Upgraded to what? I haven't even gotten one reply from Goldenvoice, and I emailed then that morning and again the other day!

yea me to. i had probably sent about 10 to 15 emails to them and just gave them some time after each one and when I did not get a reply, they would recieve another email from me. You have to stay persistant or they may just shrug you off.

Kelly&Dave, So what kind of upgrade in seats did ya get. I was origanilly in sec 3 but got moved up to sec 4.

[kelly&dave]

yea me to. i had probably sent about 10 to 15 emails to them and just gave them some time after each one and when I did not get a reply, they would recieve another email from me. You have to stay persistant or they may just shrug you off.

Kelly&Dave, So what kind of upgrade in seats did ya get. I was origanilly in sec 3 but got moved up to sec 4.

We are also in section 4. Row H I believe. Guess we shall see you there!!

[lkwddan124]

We are also in section 4. Row H I believe. Guess we shall see you there!!

oh yea. row f here