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Festival Info

STAGECOACH IS

APRIL 26, 27, 28, 2019

FAQs

General Questions
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How do I ask a question I don't see answered on this website?

Please email info@stagecoachfestival.com with any questions not addressed on this website.

What's the best time* to arrive?

Day Parking opens at 9am on festival days. The Terrace opens around 10am. Venue gates open at 12pm (noon). Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Busiest time with the longest wait is usually 4pm-6pm on Friday and Saturday—expect delays.
*All times are subject to change.

Will you be posting set times in advance?

Yes. Set times will be posted on our website a couple of days before the festival. Times will also be in the Stagecoach App and in the Festival Guide available at the venue.

What are you doing to ensure my safety at Stagecoach?

Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken.

How hot will it get during the day (and how cold will it be at night)?

CLICK HERE for the Coachella Valley 10-day weather forecast.

I'm a reporter/photographer. Who do I arrange a photo pass or press pass through?

Application for press and photo access to Stagecoach will be available in early 2019. All other Stagecoach press inquiries should email press@stagecoachfestival.com.

How can I get information about having a booth at Stagecoach?

FOOD VENDORS

All food and beverage vendors are managed through Best Beverage. Please fill out our Stagecoach 2019 Food Vendor Application.

NON-FOOD VENDORS
Thanks for your interest in vending at Stagecoach Festival. Please fill out the 2019 Vendor Application and Information. Deadline for submission is March 1, 2019.

Are you hiring people to work or volunteer at the event?

No. Thanks for checking. If we change our mind, we will post here.

Can I bring a chair or blanket inside the venue? What kind of chair is OK?

Blankets and small, LOW BACK, folding, camping or beach chairs will be permitted in designated areas.

Use this image as example:

Sorry but NO poolside lounges, shaded beach camping chairs, lazy boys, banquet or folding metal chairs or inflatable chairs/lounges or couches allowed.

Can I conduct a Stagecoach Festival promotion/giveaway to promote my website/product/event?

No. The Stagecoach Festival trademarks, intellectual property, passes and wristbands may NOT be used for advertising, promotions, contests, sweepstakes, or any commercial purpose. The only exception is for the festival’s official sponsors (and even they need formal written authorization from the festival’s producers).

Are there lockers at the festival?

There will be locker rentals available to rent at the festival. Please check back in December.

Are there breast pump stations?

Recently give birth? Need a place to pump and store? We got mom’s covered! B.Y.O.P. (Bring Your Own Pump) to any one of the main medical tents for a private place to pump. Refrigeration and freezer capabilities will be available. All locations have AC power for electric pumps as well as washing stations with soap and sanitizing wipes.

Are credit cards accepted?

In 2019, we’re accepting credit cards, and we’re thrilled to have American Express as our official payment partner.

Do you accept cash and debit card?

All vendors accept cash and most accept credit and debit cards. ATMs are available inside the venue and in The Resort.

Will there be gender neutral restrooms available?

Yes, Gender Neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

Will there be flushable toilets and sinks available?

OMG YES! We have over 300 fully flushable toilets and sinks along with hundreds more regularly cleaned porta potties.

What Can I Bring...
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Can I bring an umbrella or parasol?

Sorry, no umbrellas that block the view of other festival goers. You wouldn’t want someone with an umbrella blocking your view either, right?
You can bring a small parasol as long as your courteous to other festival goers. The difference is a parasol is meant to block the sun. An umbrella is to protect from rain.

How do I bring in my prescription medicine?

All medical prescriptions must be in their original containers with labels that match the holder’s legal ID.

How do I bring my insulin?

Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.

What about medically required food, supplements and other equipment and supplies?

All medical items that are not available for purchase on site, including food, may be brought in. You may be asked to provide an official doctor’s note and/or prescription detailing the necessity of the item.

How big is a medium backpack? / How will this be enforced?

A medium backpack should be no bigger than 18″ tall, 13″ wide and 8″ thick packed. Bags will have to fit into a box of that size (similar to the system used at airports). If your bag doesn’t fit in the box, it won’t be allowed inside the venue.

What is considered a professional camera?

Any camera with a removable/detachable lens.

Can I bring e-cigs?
Single-use mini’s (aka cig-a-likes) are OK.
Mid-sized e-cigs & vape pens are OK.
NO liquid refills will be allowed into the venue.
APV’s or Mods are allowed in The Resort ONLY (not in venue).
If you are not clear on what kind you have, it’s not allowed.
Hotels
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I need a place to stay! What can I do?

Don’t give up. Our friends at Valley Music Travel provide official Travel Packages for Stagecoach, bundling Festival Passes with hotel accommodations and roundtrip shuttle transportation. Or, browse hotel rooms only via Curadora.

What's included in a Travel Package?

Travel Packages bundle festival admission with hotel accommodations for two or four guests, plus roundtrip shuttle transportation between your hotel and the festival grounds. Visit Valley Music Travel for full details and to book an official Stagecoach Travel Package.

Transportation
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I locked my keys in my car! My car won't start! Will there be a tow truck or AAA on site?

There will be a tow truck and AAA standing by.

Where is my nearest bus stop?

If you are taking public transit, the nearest bus stop is in downtown Indio, about 3 miles from the venue. However, Valley Music Travel sells our Any Line Shuttle Passes to bring you on site all weekend. CLICK HERE for info.

Where is the nearest gas station?

The closest gas stations are both located on Hwy 111 at Monroe St. and Jefferson St. (approximately 3.6 miles away).

Where is a friend & parent pick up/drop off point?

The friend & family pick up/drop off point is located near Avenue 52 and Madison St. Please refer to festival maps released before the event for exact location.

Where do motorcycles park?

Motorcycle parking is located in the same lot as ADA. Do not park in such a way that takes up an entire space for a single motorcycle.

Can we ride bicycles to the festival? Where do we lock them?

Yes! Check the Parking Map posted a few days before the festival for exact location of the bike racks. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

Is there somewhere to rent a bicycle nearby?

Yes. We recommend that you try here.

My Order - Passes / Wristbands / Payment
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How do I check on my order? / How do I contact the ticketing company?

Please contact Ticket Purchase Support:
Ph: (855) 801-5706 (Mon-Fri 8am-5pm MST)
To order ADA Corral Reserved Seating, please call (855) 801-5706.
Check on your order here.

How do I update/change my shipping address?

Please CLICK HERE for detailed instructions.

How do I change/update my credit card?

Please CLICK HERE for detailed instructions.

Can I pay off my payment plan early?

Sure! Please contact Ticket Purchase Support:
Ph: (855) 801-5706 (Mon-Fri 8am-5pm MST)

I didn't get an order confirmation, help!

Please CLICK HERE for detailed instructions.

Fan-to-Fan Exchange

Fan-to-Fan Exchange
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What is the Fan-To-Fan Exchange?
The Fan-To-Fan Exchange, powered by Lyte, is a place where you can return or request passes once a certain pass type sells out. Check out the Fan-To-Fan Exchange page for more details.
Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?

There are far more people trying to buy passes than there are passes available. When that is the case we have to payout over face value to people returning their passes. Prices through Lyte’s Fan-To-Fan Exchange are always better than prices on unofficial resale sites and all tickets sold through the Exchange are 100% guaranteed.

When will I know if I have passes on the Fan-To-Fan Exchange?

Wait time depends on availability but you can monitor your place in line to see how close you are to getting passes. Hang in there! Lyte has been able to fill up to 98% of requests for other big events. Ticket returns pick up the most in the last month. That’s when the line really starts moving.

Why can’t I return my pass before the pass type I’m trying to return is sold out?

If there is no waitlist for tickets there are no other fans with whom to exchange. For now you can sign up and we will notify you once your pass type has sold out.

How does the Exchange issue passes?

When your request is filled, you get a new pass delivered to you by our primary ticket issuer. Depending on when you purchase, it will either be mailed to you directly or you can pick it up at the festival will call. All tickets purchased from the Exchange are newly issued and backed by us so you don’t have to worry about any issues at the gate.

Can I choose my seat?

You can choose your pass type. Lyte takes care of assigning your seat. Lyte is looking to get the most amount of fans into the event at a fair price and the best way to do that is for them to assign seats. However, if you have special circumstances or need ADA seating, contact support@uselyte.com and they will assist.

I have a question/issue with the Fan-To-Fan Exchange that is not answered here.

Lyte’s customer support is standing by for you. Email them at support@uselyte.com and they will get right back to you.

If I sell back my RV pass through the Fan to Fan Exchange can I still renew my spot for 2020?

Yes, by selling back through the Fan to Fan Exchange you will still be eligible to renew your spot for 2020.

If I buy an RV pass through the Fan to Fan Exchange am I guaranteed a spot for 2020?

You are not guaranteed a spot, however you will be eligible for an RV presale in future years for a chance to join The Resort renewal program (based on availability).

Festival Updates

Give the Gift of Stagecoach

Easy printouts for the holiday season.

Payment Plan Ending

Order now through 12/28 and pay just 50% down and 50% in January on your Stagecoach Passes. This is your last chance to get on the payment plan. Yee Haw!

Travel Packages

Leave the planning to Valley Music Travel by bundling festival passes with hotel accommodations and an Any Line Shuttle pass!

NEW! Safari Camping

Stay in Valley Music Travel's private camping oasis, in close proximity to the venue, complete with premium powered RV spaces and fully-furnished air-conditioned tents.

MORE COMING SOON

Check back later for more updates on Stagecoach Festival 2019

Stay roped in...

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